The EC urges Airbnb to comply with the rules

The EC states that the provisions of the services provided by Airbnb must be aligned with the European legislation on consumer protection. The Unfair Contract Terms Directive stipulates that standard rules must not create a significant imbalance between the rights and obligations of the parties for the poor consumer. The Directive also provides that rules should be formulated in clear and understandable language so that consumers are informed of their rights in a clear and understandable way. In the case of Airbnb, this means, for example, that it must not mislead the consumer by giving jurisdiction to a court of a Member State other than the country of origin of the consumer; Airbnb can not decide unilaterally and without justification the rules that will remain in force when the contract is terminated; Airbnb "can not deny consumers the basic legal right to sue their lord if they are injured or otherwise damaged; Airbnb can not unilaterally change the terms and conditions without a good consumer opinion, without giving them the opportunity to withdraw from the agreement, the terms and conditions of use of the services must not provide Airbnb unlimited discretion in terms of content reduction, Airbnb can be terminated or suspended only if such action is explained to consumers on the based on clearly defined rules and must not prevent consumers from obtaining appropriate compensation and reparation, Airbnb's policy of return, reimbursement and claim for damages must be clearly stated and must not prevent consumers from acquiring the right to take the remedies available.