16.7 thousand complaints against electronic stores in 6 months

During the first half of this year, 16,740 reports were sent to electronics stores, including the withdrawal of the amount without a request, the payment of more than the request and the delusional offers.
She confirmed to the "Economic" Ministry of Commerce and Investment that 39 accounts had been closed on social networking sites during the first half of this year, promoting counterfeit products.
Among the counterfeit products marketed through these accounts were fragrances, lotions, cosmetic blends, slimming products and other goods and products, bringing the total number of closed accounts to 94 on websites of social networks since the beginning of 2018. More than a million follow ups.
The Ministry of Commerce has warned consumers against buying pages and anonymous accounts on social networking sites. And invited consumers to buy in stores and electronic accounts and pages that have a commercial record, or registered and have a "known" service certificate, or internationally known sites, to ensure and preserve the rights of buyers.
It should be noted that the number of complaints filed against electronics stores was 19,700 in the past year, including electrical appliances, clothing, electronics and cosmetics.
Reports on electronic products surpbaded the total in 2018 (56%), followed by electrical appliances (14%), apparel (13%), accessories (9%) and cosmetics (8%).
The Ministry of Commerce and Investment, in cooperation with Thiqa Business Services, has launched the electronic service "Marouf" to strengthen trust between the buyer, the seller and the distributor, inviting shop owners online and merchants to subscribe to this free service as part of their business.
Maarouf allows the seller to easily access a wider segment, to give a clear picture of the quality of the online shop services through customer feedback and evaluation, and to allow the seller 39; buyer to write his comments on the merchant page, to evaluate the buying experience, to see the comments and experiences of other customers, market his e- shop.
The owner of the online store can add all his social network accounts, his website and means of communication with him on his page of the electronic platform "Maarouf", thus facilitating the access of buyers.
The merchant can distinguish his online store in several ways, including linking it to his professional register, which gives him the "Maarouf" gold certificate. The registration in Ma 'arouf is accessible to all women and men, all types of work and all regulations of the Ministry of Commerce and Investment, including the sale of counterfeit or prohibited products.
In the case of a shop that violates departmental regulations, regulations are applied. The Ministry of Commerce and Investment has warned against the sale or marketing of counterfeit or counterfeit products, unlike the system of fraud and trademarks, which provides for penalties of up to three years. Imprisonment and fines of up to one million riyals.