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28 07 2019
The first of its kind in the Middle East
To improve user experience in the UAE
The new interactive digital solution transforms the traditional voice response platform into an interactive digital interactive experience designed to enrich the customer experience and enable transparent access to information.
Dubai, UAE – Cisco, the global leader in information and networking technologies, and the, an affiliate of Emirates Integrated Telecommunications Company, today announced the launch of the answer system. interactive interactive voice – the first of its kind in the region, Designed to enrich the user experience and help them access the information they need seamlessly. The new solution provides customers with many features, including quick responses to their queries at no additional cost, as well as allowing them to move from traditional interactive voice response to a more efficient and faster digital solution for visual customers.
Visual IVR provides an alternative visual interface to the traditional interactive voice response system, allowing customers to see and track their choices without having to use the phone keypad to listen to multiple options, repeat information, or save menu options. Interactive voice response technology helps bridge the gap between digital self-service channels and traditional customer service channels.
The new self-service solution brings new features and benefits to customers by adding visual and multimedia content, including text, images and videos, including:
· On-demand digital badistance, anytime, anywhere
· Access to visual interactive voice response system without having to install additional applications
· Comprehensive support based on a list of solutions and services
· Great flexibility The ease of use of browser or mobile self service tool
· Less time to find solutions
· Improve customer orientation to specialized service personnel for faster support
This new initiative is in line with Du's ongoing efforts to improve customer service, in line with its vision of providing more digital services to meet the needs of its customers in the digital age. The service will be available to private customers and businesses in five languages: Arabic, English, Hindi, Bengali and Malayalam.
Fahad Al Hasawi, Executive Vice President of Emirates Integrated Telecommunications Company, commented on the launch of this new solution: "As a leading provider of digital solutions and services, Our customer experience and vision to redefine the concept of customer service The interactive voice response system offers an innovative and unique solution to meet the demands of our customers and institutions and to meet their requirements quickly and efficiently.We are confident that this solution will provide many "The new system has a very user-friendly interface fluid, which allows our customers to easily get the information they need. "
"As the first service provider to have introduced voice-to-visual interactive voice response in the Middle East, we are leading our partnership with us and, with the new technology, we aim to empower customers and improve their capabilities. by providing them with services, "said Ali Amer, Executive Director, Global Sales, Cisco Service Providers. More digital self-service channels to meet their demands without having to visit the store or contact the call centers. "
The new interactive visual voice response device comes just months after the launch of the virtual multichannel virtual intelligence wizard called "Blu", which allows customers to get answers to their current queries directly. and instantly without having to call customer service centers or go to the stores. Detail
To take advantage of the new solution, customers must call customer service at 155 or 188 (for businesses) and select the new interactive voice response option.
About Cisco:
Cisco is one of the world's leading information technology companies. It helps companies by providing them with innovative and future solutions to enrich the customer experience.
For more information on Cisco, visit thenetwork.cisco.com.
© Press Release 2019
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