After the failure of the management of ATM service last year. Does the renewal crisis drag on well in the Eid era and beyond?

With the approach of Eid al-Adha, the debate continues on whether the Eid period, which adds to an additional leave of absence at the time of the Eid. anniversary occasion of the recovery of the Golden Valley, recalls the discontent expressed by a broad segment about the lack of cash during the year of Eid. Due to the overlap of Eid al-Adha and national events, the holiday period lasts in almost a large number of bank branches. Therefore, with the similarity of the context of this holiday with the previous one, the aspirations are renewed for official badurances and an anticipated return on what will be this period.

Ghost "Trouble" withdraw money before and after Eid al-Adha .. Unwanted guest

A few days before this year's Eid, with the return of what might be described as "specter of troubles last year," a number of citizens have complained in messages published on social networking sites, the lack of cash in several ATMs in the banks where they deposit their money, A lot of signs of crisis due to the disruption of service in several bank exchanges.

Others have spent a lot of time running from one agency to another without collecting money, thus missing dates and special commitments and the return to the image of last year, and that does not necessarily mean taking out money to buy items related to the vacation period, everyone still needs money On his money deposited in the funds of the Banking agencies, competition is fierce to remove customers from an extremely competitive sector. In many cases, it is spread in several cities of the country, not in one place. Of course, the magnitude of the pressure in this context remains different depending on the type of bank and the size of the customers of each banking group. Thus, before the Eid period, everyone was wondering whether, despite the badurances of Bank Al-Maghrib and all banking institutions, the awakening of the dilemma would be repeated last year, and several reports were dealing with serious discussions in order to avoid repeating a scenario that customers have not forgotten.

The instructions are strict. Each empty window must be filled as soon as possible.

What happens on the occasion of Eid al-Adha is repeated every year, according to an employee of a bank branch who kept her name because withdrawals are known to be so important that Bank branch customers make larger withdrawals than paying financial deposits on their bank accounts. This means that different agencies are aware of the pressures exerted during withdrawals.

She added that the few days prior to Eid, most of the wages paid had been withdrawn and that most EI premiums had the same fate, and that the balance Remaining was therefore very low, which in itself is not negative, but very good for agencies. The more funds are emptied, the more agencies, sometimes estimated at millions of dirhams per agency, will provide more money to cover the days of Eid.

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Regarding the crisis of last year related to the presence of cash in a large number of ATMs, due to the length of the leave, which included religious and national events, the speaker insisted on the fact that this period should arouse the wrath of a large number of customers, and pointed out in this context The banking institution in which it operates, which is one of the most widespread banking groups in Morocco, has clearly asked its employees to strive to avoid the lack of cash, and the head of the banking group has given strict instructions in this context. Rolls Agency Grid that works where last year once has been on vacation for nearly a full week. She pointed out that the administrative rigor of her organization required staff to remain vigilant whenever one of their agency windows was empty.

What happens if customers empty the box?

One of the most important things that readers should know is that any loophole in an agency's bank machine will be normal as long as the demand for withdrawals is high, but what will not be normal is the continuation from this void. The next night, it will mean one thing: either shorten the staff, or the direction of the bank branch or private companies that mobilize cash in the bank windows, because the process is as follows: when a bank machine is empty, it triggers the alarm of a private office of the house. White ATM keeps track of all the agencies, which is the same thing repeats itself if the nets hang (although it was the withdrawal of funds), the private office at the center to inform the staff of the company. 39; e-mailing agency, while continuing with the Office Administrator and director of the agency by phone to inform them about it. If, as already mentioned, the long absence of money in a counter, a team of interlocutors mentioned above would not do the right thing to provide the banking service, in which all institutions of the banking sector compete and always seek to attract more customers. Attracting them many services, including the ease of withdrawing money, in various developed and digital ways.

The banker, who presented to Akhbar al-Youm, the details of the management of the situation at the time of the extraordinary "ten", pointed out that this year, all his colleagues and colleagues from their banking institution were receiving the same instructions and with the same rigor, and our spokesman said that the orders in which each wicket must continue It should never stop, to the point that the head of the banking group in which he operates was constantly reminded the hard treatment of the situation this year, almost every day before Eid, and any complacency would mean that the careless would be reprimanded. It is clear that the bank in which the company operates knows the horror of repeating what happened last year, especially after it spread among customers and in Moroccan public opinion, the odious lack to provide sufficient cash at electronic counters in a large number of bank branches.

The spokeswoman also pointed out that apart from events such as Eid al-Adha, known to exert strong pressure on withdrawals, normal days of the year are experiencing sometimes the existence of empty bank windows, which does not always mean a bank defect, because no bank in its normal state has any interest in having an automatic network. In the case of the void, it is the absence of the necessary cash to be injected into the fund, because it is a series of speakers and it can happen that the agency has an empty window and has actually asked for cash, in which case it is still waiting for the company to transfer money until it provides funds. You need.

On special days like this year's Eid, which will run in a weekend from August 5 to 15, his agency alone submitted a liquidity request of more than 4 million AED for L & # 39; one, each time the agency window is emptied, is then mobilized until the five days pbad without problem, without the service of the agency is at the mercy; from his partner providing funds. It should be noted in this respect that the maximum limit in the ATM tank must not exceed DH 600 000 and that this amount corresponds to the maximum provided by the insurance institution to the bank, in case of emergency, such as theft. or other, only insurance companies. It is within this cap and, above, the insurer will not be required to compensate the bank agent. Regarding the size of ATMs, their mobilization is limited in a number of cbadettes, including bank notes, generally exceeding more than 600,000 dirhams.