Kuwait-KIB launches a new video call service

(MENAFN – Al-Anbaa) The International Bank of Kuwait (KIB) recently launched its latest videoconferencing service, Video Call, which allows customers to conduct their banking transactions in a modern way by contacting one of our customer service staff. Video call.

This service allows KIB and non-KIP customers to make a video call to speak face-to-face with customer service personnel every day of the week except Friday and Saturday from 9:00 am to 4:00 pm.

Mr. Othman Tawfiqi, General Manager of Retail Banking, said, "This new service is part of KIB's strategy to bring the latest developments by adopting the latest technological advances in banking to ensure innovative banking. Customers with the highest standards of quality and excellence taking into account security, privacy and usability.

Mr. Tawfiqi added that the videoconferencing staff was ready to respond to all requests from customers of the bank and others, in addition to marketing the products and services offered by KIB, as well as the ability to activate or disable credit cards, debit cards and banking services. , Updating email data, faxing an account statement, cards and Murabaha, as well as exchanging Cash Back credit cards.

Tawfiqi added that customers can also submit requests for the lifting of bank bookings, requests for communication with branches or request a checkbook. In addition to submitting marketing requests to branches and sales management, as well as claims on accounts and credit cards.

Customers can also make some adjustments, such as setting up credit card and ATM travel notifications, language settings, Zain-Viva-Ooredoo operator networks, and resetting the PIN code. the debit and credit card.

On how to use the service, Tawfiqi said that it was very simple to ask the customer to call the number 1866866, and then to access the VIVR service via the SMS link sent , then to choose the video call in the main menu or the list of non-customers of the bank, or after entering the ID. Telephone banking service.

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