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NEW YORK (Reuters) – The decision made by Apple, the US company, in recent weeks, to disrupt the repair of the iPhone's batteries, "via" third parties, has sparked fierce criticism against of its customers.
According to a report from the site "Fixit" that "Apple" has activated (lock software), uses it to impose a new strict policy regarding battery replacement in some modern models of the phone "iPhone"
(Software Lock) disables access to battery health data unless the replacement is installed by Apple or an authorized service provider.
The iPhone XS, iPhone XR and iPhone XS Max indicate to their owners that the battery must be maintained if it is not replaced by Apple.
The message appears in both iOS 12 and iOS 13 beta, whether an original Apple battery is installed or not.
A message will appear to the user of the phone that has replaced the battery outside Apple and its approved centers, stating that they must take the phones to Genius Bar or Apple's Authorized Repair Service. .
The message says that it is not possible to verify that this phone has an original "Apple" battery and that health information is not available for this battery. The message therefore replaces the percentage indicator, which usually indicates the accuracy of the battery currently installed on the phone.
Although the report states that these messages do not affect the operation of the battery, it is difficult to determine when to replace the replacement battery.
Critics have accused Apple of trying to steer customers and consumers towards more expensive alternatives to batteries.
But in a statement released Wednesday, the "technology giant" claimed that the battery warning added to the "IOS" system was in the name of customer safety, according to the website "Virg Technology".
A spokesman for "Apple" said: "We take our customers' safety seriously and we want to make sure that any battery replacement is correct."
"There are now more than 1,800 Apple Authorized Service Providers in the United States, making it easier for our customers to access quality service centers."
He explained to the company's spokesman, that the feature had been introduced for the first time since last year, to inform customers if "Apple" could not verify that a new battery originally had been installed by a certified technician after repairing "Apple", and that it is currently displayed. , Because "Apple" has previously expanded its network of certified services.
"This information is there to protect our customers against damaged, bad quality or worn out batteries, which can lead to security or performance issues.This warning does not affect the customer's ability to use the phone after a unauthorized repair. "
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