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Facebook has admitted that conversations are recorded manually in order to improve the systems of AI
In a new crisis that the company is facingFacebook, owner of the world's largest social networking site, has revealed recent information that hundreds of employees have listened to voice conversations for users.On the application of chat "Messenger".
Facebook was the last company to recognize that it was using third-party employees to do the work, after Google, Apple, Microsoft, and Amazon.
But the company confirmed that the practice had stopped "more than a week ago".
Employees received copies of user conversations, but did not know how to get them, according to Bloomberg, who first published the news.
Facebook acknowledged that the conversations had been manually emptied so that the artificial intelligence systems used to copy them could be improved automatically.
But she explained that this process was done only when users chose copy services and gave the site permission to access the microphone.In their phones.
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"Like Google and Apple, we stopped the human review of discussions more than a week ago," said a Facebook spokeswoman.
The Irish Data Protection Commission is primarily responsible for Facebook's procedures to protect user data in EU countries.
A spokeswoman for the Commission told the BBC: "We are now asking Facebook for detailed information on the process at stake and how Facebook believes that this data processing is in line with the general regulation on the protection of personal data. data".
Earlier this month, Apple and Google announced that employees would be allowed to listen to users' audio recordings so they could be copied.
Microsoft also confirmed that voice recordings of users of the machine translation service in the Skype program had been badyzed by employees.
The Luxembourg Data Regulatory Authority is in discussion with Amazon about the similar use of its employees to check some voice recordings on Alexa.
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