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How artificial intelligence affects banking services
Artificial intelligence is changing and reshaping the way we interact with the world and business in general. According to current estimates, at least 30% of companies worldwide will begin to incorporate a form of artificial intelligence into their business model by 2020. Some recent studies also suggest interesting facts, for example, according to which about 85% of interactions Customers in their companies will use artificial intelligence tools rather than human beings, including by 2020. The number of banks seeking to use artificial intelligence applications to streamline operations and services for their customers is growing. In parallel with the development of artificial intelligence concepts, we can expect that the services provided by banks to their customers will also be a technical advance in the years to come. In this article, we will try to shed light on how banks are taking advantage of artificial intelligence applications to provide a better customer experience and expand the services provided.
· Increased use of plugins
One of the most important things that customers will notice when moving to a bank using artificial intelligence tools is to use what is called a "virtual badistant" that relies on the Using this sophisticated technology.
Chatbots are one of the most outstanding examples of "default help" applications used by many banks to extend services to their customers through the use of advanced software based on an automated learning technology. The default wizard can perform many banking operations ranging from basic tasks, such as providing the customer with account balance information, to more complex orders, such as money transfer and payment. bills.
Perform bank transactions via voice commands
The development of the bank is no longer limited to the use of a mouse or a click on the screen: the artificial intelligence develops to the level allowing the customer to speak by phone to a specific application and give it orders to perform specific tasks. This technology allows the customer to use phone calls to check their balance or transfer funds between different accounts and many other important orders.
Process credit applications faster
Credit applications, such as home loans, car financing and personal loans, usually take a few days to be processed by the bank and give the client approval for the requested loan. The situation is evolving now through artificial intelligence applications, where customers can apply at a time when a software examines their credit score, their payment history and other factors to badess if the client is eligible or not to the loan.
As financial institutions start using artificial intelligence applications, such as Abu Dhabi First Bank, we expect customers to benefit more from default help services. The automated learning technology also gives them the ability to conduct banking via voice commands, access detailed information about their badets and provide professional advice to help reduce costs and save money. l & # 39; money. There are also promising prospects for this exciting world because what we are seeing is just a preliminary step in what artificial intelligence can offer. This technology is still under development and we expect it to become more advanced and more easily deployable in the near future.
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