Lime finally apologizes to the victim of the blockage of a scooter in Auckland and asks for clarification

It was apparently the Auckland council's decision to remove its scooters from Auckland streets to get Lime into action.

The electric scooter company was finally in contact with Robert King, a 30-year-old wheel blocker.

King was descending the Grafton Gully on February 18 when his Lime's wheels locked up and he fell into a drift.

Fortunately, he and the passers-by were not injured, but aware of the same problem, another Auckland man, Liam Thompson (27), who broke his jaw in a similar incident, reported incident to Lime.

He heard nothing new – a familiar experience for those who flipped a scooter and then tried to contact the San Francisco-based company. Investment Analyst James Pope 26), thrown on the handlebars of his Lime scooter on Queen St on February 13th, made two attempts to make contact, but none of these approaches resulted in an answer.

Now lime has been triggered in the action.

"Lime was approached Saturday and asked questions about the ride and apologized," King said.

The woman who made contact "asked what had happened in order to be able to share her comments with the team and she asked if it would beep or not at that time", said King.

The anti-theft lime defenses include a wheel lock of a scooter and a beep sound. King says that he did not hear a beep.

King remembered that everything seemed to be going well, while he was slowing down Grafton Gully a little before his fall. He remembers that the speedo had traveled 29.5 km just before the spill. "But I kept accelerating," he says. He estimates that it was about 40 km at the time of skidding.

Early Friday, Auckland's board temporarily suspended Lime's trial license, which gave him 24 hours to deactivate his scooters.

Dean Kimpton, COO of the Council, told Lime that he had identified "155 reported irregular braking incidents that could have been caused by the unexpected lockdown problem." 92 of them took place in Auckland Of these 30 wounds, 19 were wounded. .

In a statement, Anthony Fleo, boss of Lime Asia-Pacific, described the council's decision as "unfortunate".

"After the immediate decommissioning of every affected scooter in New Zealand, we launched an extensive investigation and worked with an independent consulting firm to determine the cause of the problem," Fleo said.

The Lime executive said that a firmware upgrade seemed to have solved the problem. He said the 155 incidents accounted for only 0.0086% of the 1.8 million Lime scooter trips in New Zealand.

The council will reassess the situation on Monday.

Meanwhile, Lime launched a public relations campaign, sending an email to his users and contacting them through his app, asking them to "share your support" for the scooters with Mayor Phil Goff and City Councilors for to have brought back the "transport revolution".

Since the launch of Lime in New Zealand in mid-October, VAC has received at least 1,263 claims for scooter injuries, and has paid more than $ 566,405.

Lime says it is open to one-way pick-up, with funding for bike paths and potentially to ACC.

Scooters of lime were removed from Swiss streets last month by the same virus blocking the wheels.