Collapsible Samsung phones pay $ 2,000 for the first days of use

Here, Verge's journalists complain that the device they were sending, in the fold line, forms a sturdy, sharp block that violates the OLED matrix and that the damage caused two clear lines of failure.

CNBC.com Steve Cowach, a technology reviewer, aired a video on Twitter, showing the blinking of the device screen and the curvature line of the internal screen to display the black image.

Bloomberg reporter Mark Gurman also broke his test device: the phones were provided for criticism with an easy-peel screen protector that should not be dismantled in theory, but in the practice, it seemed necessary to withdraw it, as did the reporter. It is not known if this is the result of use, but the result of the day was sad.

The technology journalist Marques Brownlee was also forced to turn to Samsung for the replacement of his device: his film Samsung Galaxy Fold began to take off on its own.

As a result of a complaint from reporters, the Samsung dealer officially commented on the crash of the screen.

The company states in its report that it intends to "conduct a thorough inspection of each defective device sent for review". And he said that the removal of the screen protector is an action that can never be done because the protective film is stuck directly on the screen itself, on the layer generating images.

Here is a full comment from the company:

"For the media, a limited number of Galaxy Fold early-release phones have been tested. We received several complaints regarding the main screen of the test facility. We will carefully check each defective unit sent for examination to determine the cause of the failure. & # 39;

"In addition, several critics have indicated that they had removed the top layer of the screen, thus breaking it.The main screen of the Galaxy Fold has a top protective layer, which is part of the structure of the screen. screen to protect the screen from accidental scratches.Removing this protective layer or gluing an additional adhesive on the main screen can cause damage.We will ensure that this information is clearly presented to consumers.

Although additional information on how to deal with screen protectors is useful for journalists and ordinary users who will buy these phones in the future, the lack of a clear answer to phones is alarming.

Before sending telephones to viewers, Samsung representatives said they had thoroughly tested the Galaxy Fold screens and promised that these screens could support more than 200,000 people. folds and folds. However, the test results seem difficult to relate to the use experience in real-world conditions.

Yes, some malfunctions may have been avoided – the protective films did not really need to be peeled, because although this sounds like a protective role, it is actually a problem. a vital part of the screen. However, the equipment of these reviewers has not been accompanied by clear instructions on how to remove these films. The result of the "test" was therefore regular. On the other hand, journalists also share stories about broken appliances that have not been peeled.

Although Samsung may qualify the first days of Galaxy Fold testing, the company has experienced more serious problems in recent years: in 2016, the production of Galaxy Note 7 devices had to be completely canceled. – To date, commercial airlines have banned the introduction of these aircraft in aircraft.

And the success of Galaxy Fold is for many. Samsung is trying to conquer the global market with its first widely sold phone, whose main screen is folded. And this stumbling block could leave a badly cleaned reputation spot – not just on Samsung, but on all foldable smartphone products – even before the official launch.

At present, it is unclear how Samsung will handle the difficulties – or whether they will decide before the official start of negotiations, April 26. – No change.