Mac pros running Avid refuse to reboot

Editor's Note: Avid executives released a video on Tuesday afternoon reiterating their previous statement and offering advice to Mac Pro Media Composer users affected by the reboot problem.

CEO Jeff Rosica said the company was working with Apple and other third-party vendors to identify the cause of the problem.

"We are already present on several sites and we have found interesting information that hopefully allows us to find a root cause as quickly as possible," he said.

Product Manager Dana Ruzicka said the problem was a license error message when launching Media Composer. Users who restart after seeing this message can be caught in a restart cycle.

He said some affected users had solved the problem by reinstalling macOS, but he warned users not to format their hard drives if they opted for this path, otherwise they might lose their files.

Avid Mac Pro users who have not encountered the problem should avoid restarting their computer or updating their computer or Avid software. They should also back up their important files as a precautionary measure, Ruzicka said.

The executives indicated that the company would send news stories containing more information as they become available.

In the meantime, a detailed article on Mr. Macintosh's blog says the problem is not related to Avid. The message indicates that this seems to affect all Macs with System Integrity Protection disabled – used by some Avid users to support third-party video cards. The blog indicates that the problem arises from an update of Google Chrome.

Film and TV publishers report that their Mac Pro computers running Avid's Media Composer software suddenly refused to reboot, prompting them to look for workarounds to avoid major disruptions in post-production around Hollywood, while Avid engineers prioritize "to find a solution.

The editors have been consulting Monday from social media Monday to report the problem that, according to some, affects computers running older versions of macOS. Some have speculated that the culprit might be a virus, a problem with Avid's USB-licensed dongle, or corrupted files after a recent software update.

Arrived at our entire team to the modern family. Our seller is moviola. That's all the systems out there and from other providers. This is an operating system problem. The key is if you see the "var" folder in the mac HD icon. A lot of misinformation but hopefully more information coming the next day

– Michael Kamens (@TheMBrand) September 24, 2019

Avid has not yet found the cause of the problem, said the company in a statement Tuesday:

"Avid is aware of the restart problem with Apple Mac Pro devices running some Avid products late yesterday. This problem is a top priority for our engineering and support teams, who have worked diligently to determine and resolve the root cause. As we learn more, we will immediately post information – directly to our customers and through our community forums and social media platforms – to resolve this issue for all affected customers and avoid it. any additional problem. "

For now, the best advice that publishers have had is to avoid stopping Mac Pros running Media Composer and talking to the vendor who provided the system.

Others say that they could start their computer in single user mode and by entering certain commands, or by reinstalling the operating system. Both could support the theory that the problem is not from a virus, but from a software problem.

However, there is no clear consensus on social media about the exact cause of the problem or about an agreement on how users can solve it.

PC Magazine reported that users can determine if they are affected by the problem by going to "System Preferences, then Users and Groups". If you know that your account is set as administrator, but that preferences only display you as an ordinary user, your system has been compromised and the restart will probably fail if it is stopped. "

S & # 39; register: Stay on top of the latest news from film and television! Sign up for our electronic newsletters here.