[ad_1]
A small number of users are reporting a potentially serious issue in which the LCD screens of Apple’s latest MacBook Air M1 and MacBook Pro M1 are easily cracked or damaged.
The owners described the alleged problem in an Apple Support Communities forum thread that posted several claims of cracked screens on recently purchased M1 MacBook Air or M1 13-inch MacBook Pro devices.
The creator of the post claims that the problem manifested itself overnight “for no apparent reason.”
“I left my computer on top of my desk overnight and the next day I opened it the screen had 2 small cracks on the right which damaged the function of the screen,” they said.
Specialists at an Apple Authorized Repair Center said the damage, described as a “contact point crack,” fell outside the company’s standard warranty and therefore would not be covered. Others who encountered identical issues and took their device to an Apple Store were told the damage was a “crack at the point of contact,” suggesting that a piece of debris was sandwiched between the screen and the upper case. At least one user has been informed that a “pressure crack” due to improper handling has caused the display glass to fracture.
For the most part, the explanations given were not satisfactory as they claimed that there were no crumbs or stray trash before shutting down the clamshell computer. Others said they used the device normally and did not exert excessive force on the screen. While Apple has covered repair costs in some cases, many users have been forced to pay for a screen repair or replacement for more than $ 500.
Almost 50 people responded to the original post saying they had encountered the problem. A Reddit thread referenced in the Apple Communities article apparently corroborates the issue with the initial disclosures dating back to December 2020.
9to5Mac reported on the subject earlier today.
It is not known how many MacBooks are affected by the screen cracking anomaly, and its cause is unknown. Some speculate that the space between the screen and the top case is too narrow, allowing even the smallest debris to press against the LCD screen.
Several members of Apple’s support forum say the company is covering up the problem, but there is no clear evidence that Apple is aware of a widespread problem or that it has a policy in place to deny associated repairs.
[ad_2]
Source link