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A few days ago, TM had put up a page where you can check if you are getting the advertised speed upgrade. To recap, existing Unifi customers can get speeds up to 10X faster ranging up to 800Mbps while Streamyx customers will get faster 2X speeds. Unfortunately, due to the high traffic, the TM website was not able to cope and many Unifi and Streamyx customers could not check their status.
To solve the problem, TM had sent emails to selected customers to inform them that they were online to get the speed upgrade. If you have not received it yet, you can check your inbox on the subject "Get ready for the internet turbo!"
What we have noticed is that the message is generic to all subscribers who are entitled to TURBO-ed. It just mentions that you will be one of the first to get speeds up to 10X faster and that the upgrade will be rolled out in stages starting August 15, 2018. As has been pointed out earlier, some Customers will receive their upgrade between August and December 2018 while others will receive much later between January and June 2019. E-mail also does not mention how fast they will be upgraded and it is far from the average. previous upgrade exercise. 19659003 The actual speed you get is always subject to technical availability. If you stay in a skyscraper using VDSL (copper wire), the chances of getting a speed upgrade is much lower compared to those residing in land properties that are connected with 100% of fibers.
The biggest question that remains to be answered is: what happens to those who are not eligible for the upgrade? Will they be exceeded at the next best speed possible (eg 10 Mbps to 30 Mbps) and whether TM will offer a discount or discount add-ons for wireless broadband and unlimited wireless?
If you are not eligible for an upgrade, will you continue with TM or are you considering switching to other providers? Let us know in the comments below.
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