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Google did not have a good first of the so-called "internet of things" in Mexico.
The brand's personal assistant, Google Home and Google Mini (respectively in large and small size), landed this week in the Spanish-speaking country, in what was supposed to be its first in Latin America, but it did it with a lot of problems.
Many users have complained about the errors displayed by the devices and the company had to apologize
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As explained by Google on social networks, the problem was a global loophole in the own horn and also in ChromeCast ] a device that allows to receive the signal from other devices in the home reproduction connected to the same Wi-Fi network.
The device works with the Google assistant using speech recognition which has just been released in Spanish and some specialized publications such as TechCr unch link this system to the
"Sorry, I do not can not help you "
Some of the reported cases guaranteed that Google Home could not perform simple things like playing music, telling the weather in your city or telling time.
Users in Mexico, who have just taken control of the device, have complained in the forums and social networks about the problems.
The failure has reached even more basic functions such as the search system and has aroused more discontent. the match of the Mexican national team against Sweden, in which they played their way to the second round of the 2018 World Cup.
To activate the horn, users must simply start the conversation with a sentence : "Ok, Google" . For example: "Ok, Google, play music"; "Ok, Google, what time are you going to do today?" But he can even tell jokes, as can be seen in the next tweet
But on Wednesday the users who use the service in Spanish all that they received from the machine was an excuse: "Sorry, I can not help you; " Sorry, for the moment I can not make this request. "
Google, officially and through their social networks in English and Spanish, asked an apology for what happened and offered its support to certain users
The Company did not give details of the cause of the failure but requested that the devices be restarted to help repair it.
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