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Mexico City. Seven of the nine financial institutions approved supervision of the financial transparency and quality of information on personal loans or wages assumed by ATMs and were charged 4.5 million pesos for irregularities. reported the National Commission for Social Security. Protection and defense of users of financial services (Condusef).
On a scale of 0 to 10, the two failed institutions are Banca Afirme (5.5) and Inbursa (1.3). The approval ratings were assigned to Banamex (10), Banco Santander (9.5), Banorte (7.7), Scotiabank Inverlat (7), HSBC (6.6), BBVA Bancomer (6.2) and to the Santander Consumo multi-purpose financial corporation. (8,9).
The average rating was 7, according to the results of the checks conducted in 2018 in terms of financial transparency and quality of product information "Personal credit or payroll credit" via ATMs. During this review, the agency sanctioned the nine entities analyzed in the amount of 4 million 562,000 pesos for various irregularities in accordance with the standard.
The Condusef explained that the personal credit and the payroll is a loan granted by a financial institution to a natural person having no specific destination, according to a duration, an interest rate and commissions previously agreed by both parts.
The difference between personal credit and payroll credit lies in the fact that, in the latter, the institution pays the reductions to the employee's payroll account, each time the latter receives his corresponding salary by deposit.
The product Personal Credit or Payday Credit via automated teller machines is contracted in two ways.
In one of them, the user signs a multiple contract containing the general conditions of the personal credit or payroll credit, then the financial institution makes an offer of credit to the customer via the ATM, accepting or not said contract. credit In case of acceptance, you must enter your security code and proof of the operation carried out is generated.
The second is that the user, without signing a contract, receives an offer of credit via the ATM that accepts with its security codes, generating an acknowledgment of receipt with the characteristics of it and indicating that the contract of membership It is available in the agency, as well as the registration number of the membership contract (RECA) which corresponds to it in order to be consulted on Internet.
The 9 evaluated financial institutions occupy 54% of the market, with a credit balance of 246 billion 273 million pesos, according to the Committee on Banks and National Securities (CNBV) at the end of the first half of 2018.
Verification
The Condusef explained that the transparency monitoring process consists in verifying that the documents and information used by the financial institutions with the users, before the award of the contract and during the loan period, comply with the regulations in force.
To do this, it analyzes customer files containing documents such as the membership contract, the cover page, the account statement and the proof of operation. It has also been verified that advertising, as well as advertising in the vending machines of the product and the website, contain consistent information and do not create confusion.
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