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The National Commission for the Protection and Defense of Users of Financial Services (Condusef) has warned of a malicious email allegedly sent by Bancomer, in which it is asked to install new software to enhance security.
However, the mail is intended to steal information from computers.
#AlertaDeFraude WARNING! Supposedly @BBVABancomer sends an email to download anti-intrusion software, but in reality it's a malicious code that wants to steal information from your computer. Delete it immediately! pic.twitter.com/D1nTMxf7nP
– CONDUSEF (@CondusefMX) November 6, 2018
"It will take a minute of your time and increase your security, while avoiding the permanent withdrawal of your information in our system," reads in the e-mail.
Hello hello, this number does not belong to BBVA Bancomer, because the safety of our customers is the most important thing that we transmit to the report so that the necessary measures can be taken to prevent the customers being affected. (1/3) LFMV
– BBVABancomerResponde (@BBVABancomerRe) November 6, 2018
Faced with this situation, the banking institution assured that it would take the necessary measures so that its customers are not affected.
In addition, we remind you that we never ask for confidential information such as PIN code, security code or passwords by any means whatsoever (email, SMS, phone or online chat), (2 / 3) LFMV
– BBVABancomerResponde (@BBVABancomerRe) November 6, 2018
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