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Banco Azteca wants to protect the interests of its users by implementing preventive measures and better financial practices. To this end, he announced a collaboration agreement with the National Commission for the Protection and Defense of Users of Financial Services ( Condusef).
Deriving from the agreement, the two institutions undertake to facilitate the process of clarification and complaints of users, to improve the procedures of electronic management, ordinary and conciliation; Through this instrument, a commitment is made to conduct campaigns for the dissemination and promotion of education and financial literacy and to promote the exchange of information to promote protection and security . user defense.
"The most important is the commitment with 17 million customers, to give them quality products and services and improve service," commented Alejandro Valenzuela, CEO of Banco Azteca ] and Azteca Servicios Financieros.
For his part, Mario Di Costanzo President of Condusef indicated that he will continue to promote and disseminate education and financial transparency, so that users can make informed decisions about the benefits, costs and risks of the products and services offered.
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