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In order to protect the interests and rights of financial services customers, Banco Azteca and the National Commission for the Protection and Defense of Financial Users (Condusef) have signed a collaboration agreement.
In a press release, the agreement states that the agreement aims to implement preventive measures for the application of best financial practices and thus protect users, guarantee their rights and security in the acquisition of products and services. they commit themselves to facilitate user clarification and complaints processes, to improve electronic management, ordinary management and conciliation procedures, as well as to continue to strengthen the self-correction process by the bank.
In addition, a commitment has been made to conduct campaigns for dissemination and promotion of Education and Financial Culture, promote the exchange of information that promotes the protection and defense of users and strengthen the training of bank staff by the agency.
The Managing Director of Banco Azteca and Azteca Servicios Financieros, Alejandro Valenzuela, said that "For Banco Azteca, the most important is to provide its customers with quality products and services and to attract the" best value ". pay attention to the 17 million people who honor us today with their trust. "
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