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The screen of the iPhone X.
Sarah Tew / CNET
When the iPhone X Last year, this opened a new era for Apple phones. The company got rid of the start button, offering in exchange a new unlock feature called Face ID and used a newer and more sophisticated screen type called OLED for its screen. It turns out that some of the new displays offered by Apple on the iPhone X showed a defective part that, when it broke down, made the screen intermittent or did not react to touch. In a note posted Friday on the Apple website, the company also said that the screen can even respond when you do not touch it.
If something similar happened to you, Apple asks you to look for a licensed agent, make an appointment at a nearby Apple Store, or contact the company's technical teams, who will evaluate the phone. Apple says that if an iPhone X meets the requirements of the repair program, it will replace the screen for free.
In general, Apple offers a simple way to identify if you can have the defective part, for example with a range of serial numbers, although this is not the case this time. The company also did not provide more details about the number of iPhones that it believed could have been affected, although it said no other iPhone model was part of the announced repair program. . The company did not respond to CNET's request for comment on Friday night.
This is not the first time that Apple offers a repair program for its phones. In September, the company said that a "very low percentage" of iPhone 8 devices had defective cards that forced them to restart unexpectedly, to freeze the screen or to not have it. # 39; on. And in February, the company said a small percentage of iPhone 7 devices contained a defective part that would tell the phone that there was no cellular service when there was one.
By the way, Apple also announced Friday that it would propose repairs for a limited number of 13-inch entry-level MacBook Pro models sold between June 2017 and June 2018, which, according to the company, could have faulty storage chips. , known as SSD.
In this case, Apple indicates that users can enter the serial number of their computer in a special way on their website to see if they meet the requirements. If so, the company prompts users to check their computers because the failed part could fail and cause data loss.
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