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Several Samsung phone users in United States reported that their mobile phones sent their contacts, without their permission, several personal photos. "My Galaxy S9 Plus sent my entire photo collection to my girlfriend while I slept," is one of the most alarming messages that flood the specialized forums.
Apparently, the system enters the mobile image gallery without permission and start sending the photos via SMS. Representatives of the Korean brand admitted that they are already studying the problem, but have not yet identified it.
"Samsung has looked into this issue in the past few days, but no relevant material has been found in the phones or in the programs (hardware or software) for this particular case, as it does not exist. There have not been similar complaints globally, we will continue the investigation on this event, "said the brand.
He also stated: "We encourage users to have any questions or problems to contact your user center via https://www.samsung.com/info/contactus/". [19659005] — How are the photos transferred? —
From what can be known through Reddit, the popular site of specialized forums, it is not a problem of the mobile itself, but from Samsung's proprietary messaging application, which sends SMS on his mobile
The problem, by the way, is that the service does not notify at any time if a message has been sent. In other words, it leaves no trace, so users do not know if this abnormal delivery has occurred.
According to the Spanish newspaper "El Mundo", the Samsung Messages application has been recently updated to adapt to the new RCS protocol. that several telecommunications companies have launched in the United States, such as T-Mobile or Verizon.
The newspaper "El País" maintains, for its part, that the problem has been detected at the present time with US users. ., so it is analyzed if the error is related to an update of the profiles of the T-Mobile operator or subscribers AT & T.
— How to avoid the problem ? —
One of the options is to disable storage permissions in the mail application, so that he can not access your gallery. The steps you need to follow are: Settings> Applications> Samsung Messages> Permissions> Storage.
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The problem has not been identified by Samsung, maker of models, that at this time is investigating the error. Company officials in the United States confessed that they "were aware of the problem" and that they were studying it.
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