The most common problems with Xbox One and its possible solutions

Without a doubt, the Xbox One is a console that not only gives you the opportunity to entertain you with hundreds of games, but also allows you to enjoy movies, series and other multimedia activities, of excellent quality. However, it is not perfect. Like any technological device, it has errors that can frustrate anyone's experience. Check out the most common Xbox One problems and their possible solutions

Author's Note: We recommend using the Microsoft website to register your Xbox One, which will allow you to easily resolve any problem still covered by the Xbox One.

Contacting Microsoft

The disc player makes a strange sound

Although this problem reported by several Xbox One users are pretty noisy, luckily, it does not damage the disk. When you place a disc in the optical drive of the console, it produces a strange "squeaky" sound. Then you will probably see an error message stating "Sorry, we can not play this disc. Try an Xbox One game, a music CD or a movie on Blu-Ray or DVD."

Possible Solutions :

Microsoft has addressed this problem several times and confirmed that owners are experimenting with it, they can return the hardware However, you can also try to repair it yourself if you are familiar with optical drives, but you may void the warranty in the process. If you suffer from this problem, your options are limited.

• Return the equipment to the place where you bought it. It is important for you to know that, due to lack of stock, a replacement may take some time. Microsoft said that it was trying to streamline production and while waiting for the console, it will allow you to download online from a game of your choice. They will even refund your purchase if you decide you want to break your relationship with Xbox One.
• Contact Microsoft directly using one of the above contact methods. The support team of the company organizes the replacements and in some cases sends you a new console with the game you chose before sending the system.

The console is not updated

informed of problems during the mandatory update phase. When this happens, the Xbox One will not be able to access most Xbox One features.

Possible Solutions:

This can be a problem with Xbox One, with your Internet connection, or even something at the far end of Microsoft. Regardless of the cause, the result is a system that does not work properly. Before contacting Microsoft, you must follow certain steps.

• Check your Internet connection. Any interruption of the connection could derail the whole process.
• Please try again later. If you have a problem with downloading the update, it could be Microsoft's fault. It is possible that too many users download at the same time or perform server maintenance. Give it an hour or two. If the problem persists, see the Microsoft Live Status page.
• Check your equipment. Again, that is obvious, but if you use the wireless connection on Xbox One and you get an error, try a wired connection via Ethernet.
• Cycle your Xbox One. Press and hold the power button for five seconds until it turns off, then unplug the system and wait 30 seconds. Plug it in and turn it on. This will allow you to reset the network adapter of your console.
• If you receive a specific error message about updates or an online connection in general, check the list of Microsoft network connection errors.
• If the update still does not download, it's time to contact Microsoft.

Xbox One does not turn on

Another problem reported by users is that the system does not turn on, and if it is only for a limited time and then that it's going quickly. Although there is a high probability that this is a console problem, there is also the possibility that it is the power block.

Possible solutions:

The first step is simply to check that everything is correctly connected. Once you have done this, the next step is to check that your power supply is working properly.

All power cables on the Xbox One are turned on to indicate that they are turned on. If you see a white or orange light, the power is working properly. If there is no light or flashing, it must be replaced. Before contacting Microsoft, try these quick fixes.

• Make sure this is not the socket to which the console is connected. Plug in something else or try to plug the power supply into another socket.
• If the power supply is not powered, it is faulty and needs to be replaced. If you have registered your console, you can request a new online feed.
• If the power supply is working, but the Xbox One still does not turn on, contact Microsoft directly because it may be a system defect.
• If the controller does not turn on the console, try pressing the power button directly on the console

Your Xbox One unexpectedly turns off

A small number of users reported that their Xbox One is shutting down unexpectedly. This is a different problem from the one presented when the system does not turn on.

Possible Solutions:

This may be due to a malfunction, but there are also other causes that anyone can solve. Before you hurry to contact Microsoft and tell them that your console is not working, try these steps to see if the problem can be solved by yourself.

• Check system ventilation. If it overheats, you should receive a warning message before the system shuts down. If it does, turn off the console and wait at least an hour. Make sure the Xbox One has enough ventilation and try again. If this persists, contact Microsoft.
• Check the light in the power supply. If you notice that the LED is blinking or is black, it is probably a power problem.
• Make sure your Xbox One is set to turn off automatically. To do this, go to " Setup ", then select " Turn on and turn on ", then choose "Stop later". Choose option " Do not turn off automatically " and you're done.
• Make sure the AC outlet on which your Xbox One is connected is working properly.

Your TV does not display the best resolution

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Microsoft has confirmed that it is possible for some users to have an Xbox One that costs them to automatically detect the appropriate display resolution.

Possible solutions:

This solution is simple, but requires some steps:

• From the Xbox One card, press the menu to open the settings. Select the option " Display and Sound ", then select " TV Resolution " and choose the appropriate setting.
• If you have a relatively new TV, make sure your device has the latest firmware. Check the user manual of your TV if you do not know how to proceed.
• If you still have vision problems, try a different HDMI cable. If this option does not improve, simply contact Microsoft.

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