They would increase by 20% the complaints during the holidays: Condusef

José Guadalupe Pérez

Villahermosa, Tabasco.- With more than 8,000 grants and 15,000,500 shares granted to users of Tabasco this year, the Condusef expects an increase of up to 20% in complaints and complaints. advice for this summer vacation period, for which he urged the population to take extreme precautions in the use of financial instruments, mainly with the use of credit and debit cards.
According to the representative of this institution in Tabasco, Román Priego Herrera, for this season increases the possibility of fraud, as well as cyberattacks and cloning of cards.
He specified that until now in 2018, this delegation has made 15 000 470 actions in total, coming from the supply of 8 thousand 251 assistance to users of Tabasco.
From January to June, he said that the offices of the National Commission for the Protection and Defense of Users of Financial Services issued 4 million 884 special reports, and made 30 ordinary procedures.
To this are added 2 thousand 50 electronic procedures, and some 255 complaints that could be reconciled between the institutions responsible as Banks and Insurers, all for a total of 15 thousand 470 shares
The Federal Public Servant said that these efforts are similar to those made last year in the same period, but warned that in the specific case of complaints is estimated an increase of 15 to 20% for these months of July. and August
This is because it is for these dates, as well as for the end of the year, that the population chooses to use these financial instruments more, so it is advised not to lose sight of his maps. credit when paying for services in consumption, both in restaurants and in self-service shops.
It should be noted, that 40% of the complaints received in the (Condusef), were account holders who claimed unauthorized charges as a result of which they were cloned or losing their plastics .
Although he said he did not know this year's recovery figures at the local and national levels, he said that in 2017 there were 8.7 million complaints. banking sector, of which 75% came from a possible fraud, about 6.5 million.