[ad_1]
The Uber transport platform will evaluate the corresponding actions, after the Profeco imposed a penalty of 3 million 974 thousand pesos for "the use of unfair terms and misleading advertising to users."
Uber says, the Federal Office of Consumer Prosecutor (Profeco) has deemed it appropriate to fine for alleged violations of the Federal Consumer Protection Act, on the basis of the law. arguments that do not take into account his economic model
. In accordance with the resolution of the authority, they made the adjustments in their advertising communications within the prescribed time, and they will continue to collaborate, to provide the necessary elements that will allow them to better understand their business model. .
"Profeco found it appropriate to impose fines on Uber for alleged violations of the Federal Consumer Protection Act on the basis of unfounded arguments. Uber … As mentioned by Profeco in his press release, this resolution has not been finalized, so Uber will evaluate the corresponding actions. "
According to the transport platform, since last April they are in communication with Profeco in relation to its advertising and support system, convinced to do the right thing for its consumers.
In fact, he explained, the support and attention to the users has always been fundamental and sought to be effective From the beginning of their operations, they make available to users a system in the same application to report any complaint.
He said that of all trips made using the application, less than 1.0 percent results in a reported complaint, which attend with the priority and attention that everyone deserves.
"The number of complaints that were entered by Profeco related to being The vice offered by the Uber application was not greater than 50 in the years 2016 and 2017, this which represents a very small number compared to the volume of trips made using the application, "he explains.
its terms and conditions, as well as community guidelines, for the purpose of have better communication that fits the expectations of users, to improve and continue to provide five-star support.
Profeco announced Wednesday that imposed penalties of 6.4 million pesos to Uber, Easy Taxi and Cabify, due to the use of unfair terms and misleading advertising for users.
As a result of infringement proceedings under the Federal Consumer Protection Act These private transportation service providers, explained that Uber was fined three million 974,000 pesos.
abr
[ad_2]
Source link
