What forced Google to apologize and cause complaints from Mexican users



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Google Home has been launched in 2016 in the United States and this week it was launched in Mexico, the first and only country in Latin America that has it for the moment.

Google did not have a good first of the so-called "internet of things" in Mexico.

The brand's personal assistant, Google Home and Google Mini (respectively in large and small size), landed this week in the Spanish-speaking country, in what was supposed to be its first in Latin America, but it did it with a lot of problems.

Many users have complained about the errors displayed by the devices and the company had to apologize

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As explained by Google on social networks, the problem was a global loophole in the own horn and also in ChromeCast ] a device that allows to receive the signal from other devices in the home reproduction connected to the same Wi-Fi network.

The device works with the Google assistant using speech recognition which has just been released in Spanish and some specialized publications such as TechCr unch link this system to the

"Sorry, I do not can not help you "

Some of the reported cases guaranteed that Google Home could not perform simple things like playing music, telling the weather in your city or telling time.

Users in Mexico, who have just taken control of the device, have complained in the forums and social networks about the problems.

The failure has reached even more basic functions such as the search system and has aroused more discontent. the match of the Mexican national team against Sweden, in which they played their way to the second round of the 2018 World Cup.

To activate the horn, users must simply start the conversation with a sentence : "Ok, Google" . For example: "Ok, Google, play music"; "Ok, Google, what time are you going to do today?" But he can even tell jokes, as can be seen in the next tweet

But on Wednesday the users who use the service in Spanish all that they received from the machine was an excuse: "Sorry, I can not help you; " Sorry, for the moment I can not make this request. "

Google, officially and through their social networks in English and Spanish, asked an apology for what happened and offered its support to certain users

The Company did not give details of the cause of the failure but requested that the devices be restarted to help repair it.

Copyright of the author 1965 – 1965) According to its creators, intelligent speakers were designed to make life easier for us .

This is a personal assistant with whom we can talk check questions (at i as we would with the normal search engine) or perform more specific functions with devices that are connected in our house without having to use our hands.

Here are some of the functions Most interesting places that allow you to do Google Home in Spanish (because there are not as many as in the English version).

1. Listen to music

You can play radio, Spotify, your iTunes list and YouTube.

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Legend of the Image

The search engine is now focused on improving their system of image voice recognition and put artificial intelligence at the service of the user.

2. Agenda

It works like a personalized reminder in which if you save your appointments, doctor visits or birthdays, Google Home reminds you of the corresponding day.

3. Find Things

The device has the function of knowing where you left your cell phone, but you can also learn it to help you find out Other things.

For example, if you talk to the speaker to tell him that you left the car keys on the kitchen shelf, when you ask Google "Ok, Google, where are the keys of my car? " It will indicate the place you indicated: "On the kitchen shelf."

4. Switch on appliances in the house

It is possible to get up and start the coffee machine from the bed. Or turn on the heater. Also turn on the washing machine or dishwasher, but for this, the rest of the devices must also be smart and have Wi-Fi.

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