Microsoft commits to fix Xbox Series X controller disconnects in a future update

The Xbox Series X looks like a huge PC-like upgrade for your Xbox games, but a fraction of buyers have experienced an unusual situation downgrade Additionally, the new Xbox Series X gamepad doesn’t appear to stay connected to the console in some games and situations, according to a 40-page Microsoft Help forum thread.

The good news: Microsoft is aware of the problem and a fix is ​​in the works. “We are aware that some gamers may experience disconnections with their new Xbox wireless controllers and our teams are actively working on a solution to be included in a future update,” said a spokesperson for the company. The edge.

Again, it’s unclear how widespread this issue really is – although almost 1,700 co-signers on a 40-page forum post is enough to show it’s definitely a concern, it’s a tiny fraction of the million units that these consoles would have been estimated to have. sold at launch. And some of those reporting the issue say it only happens in certain games, as Assassin’s Creed Valhalla, as you will see if you read the Reddit forum or threads.

Even a few of the video clips we’ve seen of the issue don’t necessarily seem to show the same issue: one of them is a controller that doesn’t seem to sync with the console at all, while The other is matched but fails to send the entries.

Either way, it looks like Microsoft is going to fix the problem. And if you are having controller disconnects on a Windows PC over Bluetooth (rather than an Xbox console), there may already be a fix for this. You can download a Windows update.

Here is the full statement from the company:

At Microsoft, we put all of our products through rigorous quality assurance testing and are committed to providing customers with an unparalleled gaming experience. We are aware that some gamers may experience disconnections with their new Xbox Wireless Controllers, and our teams are actively working on a solution for inclusion in a future update. For best experience, we encourage customers to update the latest controller firmware by by following the steps displayed here or visiting https://support.xbox.com help.