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The light at the end of the upgrade tunnel?
Creating new software is not easy.
Throwing it at real humans is also fraught with pitfalls.
You might think, however, that Microsoft has had enough practice and is up for anything and everything.
If only it was that easy.
By introducing Windows 11 with great fanfare and instilling aesthetic admiration, Microsoft has been forced to admit that, no, not all PCs will be able to run its new software.
Unfortunately, the company wasn’t sure which PCs would be eligible and which would be thrown in the trash heap.
What does an experienced company do at times like this? Why, he decides to run a question-and-answer session titled “Windows 11 Upgrade and Deployment Tools”.
A wise modern idea, this one. An idea, however, that needs to be fully thought through.
Because here is Aria Carley, senior program manager at Microsoft, saying she was backed by brilliant people who would be able to answer “90% of your questions.”
I admit to feeling a slight shiver. What kinds of questions would be in the 10%? Something like “Why is Windows 11 so much like Windows 10X?” “?
Carley started off by touting Intune and offering a bit of humor (tentative): “If you’re not using Intune today, that’s okay. We recommend it, but we understand there are other management tools. We forgive you. Huh. Especially. “
Please, I’m all for humor in this scorching world. However, that drifted towards the teacher’s warning, which may not have been the ideal tone given the concern over important aspects of Windows 11.
Nonetheless, I persevered. A question came from the audience: if a device is not “fully compatible” with Windows 11, will they be offered the upgrade via Windows Update?
Carley admitted that “it sucks” that some – well, a lot – of devices are not eligible. “But the good thing to remember is that the reason we’re doing this is to keep devices more productive, to have a better experience, and most importantly, to have better security than ever before.”
“Which, yes, can cost you or your organization money,” she added.
She went on to say that Microsoft didn’t want its customers to live in a state of confusion over whether their device is supported or not. Your device, she said, will be able to determine if it’s compatible with Windows 11 so you don’t even have to initiate the download process.
However, the eligibility requirements with this new version of Windows are a little more demanding than with previous iterations.
So some customers may have watched this video and felt that the tone offered by Carley and her fellow presenters was grossly flawed.
He felt a little less understanding of potential customer issues and a little more interested in saying that Microsoft is really wonderful. There was even mockery against, oh, the media. (Who do this ?)
Of course, the structure of this AMA made me wonder what clients thought about the relative exuberance of the presenters. So I crept into the comments section of YouTube to see if there was any kind of spontaneous reaction. Oddly enough, comments have been turned off.
Which seemed strange when the idea was to hear from customers. I thought I found a clue when I saw that this video had 33 likes and 206 dislikes.
Additionally, it appears that comments were initially enabled. Until people started to comment.
Windows Central reports that many of the comments were not adept. Example: “A lot of these answers seem very blunt. It looks like Windows 11 will be another Windows 8. “
Others wondered if this was really a less than subtle ploy to get customers to buy new machines and therefore new licenses.
Your response to such a thought may depend on how cynical you think tech companies have become.
It’s never easy to explain to customers why you might be causing them difficulty. (How many times have you heard, “It’s for your own good. Really.”?) It’s certainly not easy when you are probably not the people who made the big decisions that have led to this point. . But for some customers, it clearly wasn’t working.
Carley’s plea at the end was for IT managers to think about the impact of Windows 11 on their organization and how Windows 11, the cloud, and PCs are going to help make things better, rather than offering a summary. clearer and simpler the real implications. .
Of course, some commentators are trolls. But if you choose to open up to comments and then close them when you don’t like them, you’ll suddenly feel like you haven’t quite read your audience.
As Windows 11 begins to deploy, there will be more kvetching. How not to be?
But, come on folks, at least it’s a lot prettier than Windows 10.
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