[ad_1]
"I have never been so humiliated in my life": Mom says that she and her one – year – old son were deported from an American Airlines flight because 39, they suffer from a rare skin problem.
- Jordan Flake had taken a flight from El Paso (Texas) to Dallas in order to visit her husband, Chris, before he was deployed to the army.
- South Carolina's mother had her young son, Jackson, with her for the Thursday flight
- Flake explained to the staff member that she and Jackson had a rare genetic skin disease called ichthyosis.
- A member of the crew told her that she needed a letter from a doctor to fly and was removed from the plane.
- The genetic disease is characterized by "dry and scaly skin that can be thick or very thin" and affects more than 16,000 babies a year.
- "Have a nice day of rare diseases! Stop being ignorant and take the time to listen to people! I should not have to explain myself, "she said on a Facebook post
Matthew Wright for Dailymail.com
A mother from South Carolina and her baby would have been invited Thursday to take off from an American Airlines flight because of their rare genetic skin disease.
Jordan Flake had taken a flight from El Paso (Texas) to Dallas to visit her husband, Chris Flake, before he was deployed to the army. She had with her one-year-old son, Jackson.
"Jackson and I have just been discriminated … big time!" she posted on Facebook on Thursday, including a photo of her boarding a plane with her baby on her lap.
She continued, "We took our American Airlines flight where everyone smiled and talked to Jackson. Before taking off, a man (called flight attendant to handle the situation) came in my row and asked the 2 men sitting next to me to get up.
Jordan Flake boarded an American Airlines flight from El Paso, Texas to Dallas with his one-year-old son Jackson on Tuesday
"He then asked me about" my rashes "and if I had received a letter from a doctor stating that I could take the plane.
She had tried to visit her husband, Chris Flake, before deploying to the army.
Flake explained to the staff member that she and Jackson had a rare genetic skin disease called ichthyosis.
The genetic disease is characterized by "dry, scaly skin that can be thick or very thin," according to the First Skin Foundation.
"Every year, more than 16,000 babies are born with a form of ichthyosis," says the foundation. There is currently no treatment.
Flake said that once she had informed her of her health, the man had gone to the front of the plane. He came back after being on Google Ichthyosis, and apologized to the woman before telling him that she and her son had to leave the flight.
Flake explained to the staff member that she and Jackson had a rare genetic skin disease called ichthyosis. The genetic disease is characterized by "dry and flaky skin that can be thickened or very thin"
"He helped me get my bags back and Jackson. He spoke to the pilot as we descended, "Flake added. "The pilot seemed to agree, but the flight attendant said roughly (without even recognizing me)" she does not have a doctor's letter, so … ""
The staff member helped Flake find a hotel for the evening and asked him to take a different flight to another airline.
Jordan and his young son had to leave the flight because of the rashes, but the staff helped them find a hotel room and another flight.
"I had to make some unexpected childcare arrangements for my daughter at home and I have to go to the store to pick up our lotions and some clothes for tomorrow," said the mother of two. children.
She added: "I have never been so humiliated in my life! I emailed them and wait for an answer. Have a good day of rare diseases! Stop being ignorant and take the time to listen to people! I should not have to explain myself.
The woman's father, Terry Lee Smith, has contacted Fox Carolina in the hope of getting an answer from the airline.
"My daughter is an adorable girl, a military woman and a wonderful mother … She was born with this disease and does not deserve this treatment," Smith said.
The airline has sent a statement to Fox stating, "Our goal at American Airlines is to create a welcoming environment for all our customers, and we sincerely apologize to Ms. Flake and her son for the experience they experienced yesterday. and our team has opened an investigation into this, and our customer relations team has spoken to them directly and upgraded them on their flights. "
The airline has sent a statement to Fox stating, "Our goal at American Airlines is to create a welcoming environment for all our customers, and we sincerely apologize to Ms. Flake and her son for the experience they experienced yesterday. and our team has opened an investigation into this, and our customer relations team has already talked to them directly and improved them on their flights. "
Publicity
[ad_2]
Source link