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A mother from New York on a JetBlue flight from Orlando, Fla. To Newark, New Jersey, was told she had to get off the plane, along with her six children, because her 2-year-old daughter would not wear a face mask. – and now she says her husband is considering legal action against the airline.
Chaya Bruck of Brooklyn told Fox News she believes the airline’s current mask policy regarding small children was “not feasible,” and added that her recent experience was not only humiliating but also “traumatic. “for his children.
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Bruck said flight attendants told her she had to get off the flight if her 2-year-old couldn’t wear a mask, even as she tried to explain that she would try to get the little girl, Dina, keep the mask on. Bruck, meanwhile, said she felt her daughter was dispensed from wearing one.
“I’m not a confrontational person, I didn’t want problems, I just wanted to come home with my six kids after a family vacation and that put a damper on our experience,” said Bruck, who said that the airline crew members “were rude to me” during the August 19 flight.
Bruck claims that just before the flight, she heard over the loudspeaker that “little children” were exempt from wearing a face mask if they could not keep it on, but that the advertisement never specified to. age. That warrant was also on JetBlue’s “Traveling with children” web page, Bruck says – but it also didn’t specify an age. In the screenshot below, allegedly taken by Brock’s husband on August 19, the site states that “children who are unable to maintain a face mask are exempt from the requirement.”
Bruck’s husband believes the wording was changed sometime after 10 p.m. and changed to read “all travelers aged 2 and over must wear a face covering their nose and mouth throughout their trip. , including during check-in, embarkation, in-flight. and disembarkation. “
The Bruck family said a screenshot from the JetBlue website on Wednesday around 10 p.m. showed that the “Traveling with children” section of JetBlue still included the phrase: “Children who are unable to maintain a face mask are excluded from the obligation “to wear a face mask. They claim the line was dropped after 10pm because it no longer appears in the section.
(Screenshot of the Bruck family from the JetBlue website)
JetBlue, however, says it hasn’t updated its policy since August 10.
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Meanwhile, Bruck told Fox News on Thursday that it is “inhumane” to post one policy on the website while enforcing another in person. According to Bruck, his five older children all wore masks on Wednesday’s flight, but his baby daughter Dina did not want to keep it.
“She was taking it off, she had a pacifier in her mouth and they [flight attendants] saw it happen, ”she said, adding that flight attendants quickly told her to get off the plane.
“The rest of the passengers supported me and told me not to get off the plane,” Bruck said. “So I said, ‘I’m not leaving, I have to go home, I paid for these flights.'”
“They [crew members] said, ‘If you don’t get off the plane now, we’re going to have to disembark all the passengers’, then the passengers were screaming and yelling at the crew members, [saying,] “It’s ridiculous, she is alone with six children” … [The flight attendants] didn’t care.
In a video sent to Fox News showing all the passengers forced to disembark, some can be heard complaining.
“Can you believe that a 2 year old can’t wear a mask and we all get off the plane?” a passenger is heard saying in a video.
“Everyone is calling customer service on JetBlue,” said another passenger.
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“My children started to cry. They’ve been scared. They didn’t know what was going on. It was very traumatic, ”said Bruck.
Bruck told Fox News she was not cleared to resume the flight and JetBlue did not help her book another one. She said she ended up finding another return flight with United Airlines later that evening. Bruck, who only eats kosher food, added that amid the commotion, she accidentally left the sandwiches she made on the JetBlue flight and her family went without food for hours as she could not eat the food at the airport due to religious reasons. the reasons.
She noted that she had encountered a couple in the airport lobby who had not been cleared to resume the JetBlue flight because they had defended her.
“It’s nice to know that we didn’t lose faith in humanity when the passengers stood up for me,” Bruck said.
Bruck was stranded in Florida for more than five hours on Wednesday and returned to his New York home around midnight. Her husband is now considering suing JetBlue for this incident.
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In a statement to Fox News, Derek Dombrowski, Head of Corporate Communications for JetBlue Airways, said: “In these unprecedented times, our first priority is to ensure the safety of crew members and customers, and we quickly introduced new pandemic security policies and procedures. “
He pointed out that “JetBlue’s face cover policy was most recently updated on August 10 to ensure everyone wears face coverings – adults and children – to help prevent the spread. of the coronavirus. “
“Children 2 years of age and older should wear a face mask, per CDC guidelines, which state that ‘masks should not be worn by children under the age of 2,’” Dombrowski continued.
He added that “customers receive an email before their flight outlining the latest security protocols and face protection policies.” Dombrowski also said the policy was listed on JetBlue’s website.
“Our crew members are ready to assist customers at the airport and on board who may need support,” said Dombrowski. “We have a flexible booking change policy for those who are unable to meet this requirement, and customers who refuse to follow these standards after crew member requests will be screened for further eligibility to travel. on JetBlue. ”
In any case, Brock does not see how such a policy makes sense.
“I think it is not possible for a 2 year old to wear a mask. I don’t think that under 4 years old is even possible to force a child to wear a mask, especially if they have a pacifier in their mouth, ”Bruck said. “How is a child supposed to breathe while covering his nose and mouth?”
“A 2-year-old does not have the logic of an older child and does not understand the consequences of not wearing a mask,” she stressed.
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“The way they treated and behaved is inhumane,” she continued. “I felt very focused.”
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