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The South African financial services provider RCS has launched its own chatbot in partnership with local start-up GotBot after collaborating in the wake of the Startupbootcamp accelerator from last year.
RCS belongs to one of the largest banks in Europe, BNP Paribas is a consumer credit company that offers its customers a range of card products, loans and loans. Insurance in collaboration with several large retailers from South Africa, Namibia and Botswana.
GotBot a handy solution, at your fingertips, for social commerce and customer experience, to launch the Chatbot, an artificial intelligence (AI) omni-channel solution created for communication and customer satisfaction.
Chatbot is a tool that allows RCS to learn more about its customers through the Facebook Messenger platform. RCS is a main sponsor of the Startupbootcamp accelerator, which recently selected 10 startups for its second edition . GotBot took part in the first program last year, and its contract with RCS was one of the 32 corporate partnerships concluded by the participating startups.
The chatbot, named Ricci, focuses on increasing and improving customer relationship management (CRM) through lifelong training in real time. The chatbot will frequently answer questions while helping Facebook's community managers respond quickly to complex questions.
Ricci was born from the need to build an AI for the retail and innovative and adaptable communications sector. It will answer questions outside of office hours.
"We are in the midst of a digital revolution and businesses need to adapt to the world in which consumers operate," said Regan Adams, CEO of RCS
"Having Service Available 24 / 7, which allows customers to receive information with minimal effort are all key indicators of the environment in which we live at a rapid pace. "
Everyone will be able to train the AI chatbot in real time. It will also enable complex operations, such as connecting to application protocol interfaces (APIs) or databases to build intelligent responses based on these data.
The initial phase will provide answers to customer queries and allow them to obtain account balances. Future features will include CLI and Cash advance features.
Read why Regan Adams thinks more startups and businesses need to work together here .
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