Ryanair sends a threatening letter to the company that defends passengers

Ryanair wants to get rid of organizations claiming compensation from the airline on behalf of passengers. In a letter addressed to the Dutch claims agencies, which is in the hands of the NOS, the budget company is asking for the stop of the claims on behalf of the passengers. According to Ryanair, the complaints offices are disturbing the "good relationship with the passengers". The reaction of the Consumer Association is shocked

. Last week, nearly 700 Dutch citizens tried to seek redress from the EUclaim claim office. The claims come from the strikes of the airline crew, so many flights were canceled

The Ryanair lawyer does not want to explain the letter.

"All necessary measures"

In the applications by letter Ryanair is calling for organizations to advise travelers to contact the Irish company directly. If the protest offices do not do so, Ryanair threatens to "take all necessary measures to protect the contractual relationship with its passengers and its correct compliance."

According to Ryanair, it is in the passenger's interest if the airline has direct contact with the customer. For this Ryanair has a web form that customers can fill. The company states that all passenger complaints are resolved within ten business days.

EUclaim contradicts this. "The form is now easy to find when you search online and the form is simple," says spokesman Jasmijn Heeremans. "But what happens next is exactly why the passengers use EUclaim, the passengers do not react or are put off by a negative reaction, and you can see it with the strikes and the fact that Ryanair is not available for its customers. " [19659002] Ryanair also mentions in the letter that passengers should pay too much money to claim agencies that collect compensation for them. "We are still working without any salary, without pay and our fees are still 29% plus 26 administration costs per person," says Heeremans. "We know from experience that passengers try Ryanair first but eventually receive no compensation, then they transfer us, and other passengers find themselves asking for too much hassle and are happy to hand over a fairy." This is a voluntary choice of the passenger. "