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Ryanair passengers who had to stop unexpectedly because of the pressure loss in the cabin are not satisfied with the way the airline handled them. "Nobody reassured us."
The plane was en route from Dublin to the Croatian coastal town of Zadar. Above Germany, the cabin pressure was gone and the pilot had to stop over in Frankfurt. Before that the plane had to go down in 11 minutes from 11 kilometers first.
Emergency
This was not really communicated on board, says Sarah McGarry at the Irish Times. "We flew and suddenly the oxygen masks came down and we did not hear for fifteen minutes what was going on." Nobody reassured us, there was only "urgency, urgency!" and that with a baby and children on board. "
Another passenger said that it was" really scary. "" During the few minutes that the plane fell, which seemed to take hours, I really thought we were there, the people bleeding when we landed. "
A photo of flight FR7312 from Dublin to Zadar, she can not fly because of her injuries We are still in Frankfurt-Hahn No information, no alternative, no place to rest. #Ryanair #nightmare @Ryanair pic.twitter.com/zcdNGHS1VF
– Minerva Galvan (@Maingd) July 14, 2018
In the 39 Darkness
Once on the ground, things do not get much better. "McGarry says that as she talks to the newspaper, she's been sitting on a concrete floor for eleven hours." The only thing that I I have to eat is a croissant and a cup of coffee for the good that we have received, all I have to buy myself. "[19659006] People start to sleep in the ground because of #Ryanair pic.twitter.com/SlCSsvRTW0
– Minerva Galvan (@Maingd) July 13, 2018
His friend calls the way Ryanair treated them as "scandalous". "I know these things happen, but what really has struck me is the lack of insurance from the airline, they left us in the dark."
Not understood
Conor Brennan was one of the passengers at the airport. the hospital was brought after the rapid landing. He had to wait over an hour before a doctor examined him at the airport and another hour before he took a bus to take him with him. Others at the hospital.
"The Ryanair crew barely noticed, when they were there, the Red Cross and the airport staff did their best to help us." Ryanair has shown a shocking lack of understanding for their customers. "
Replacement flight
According to the company itself, there was not much." The plane landed normally and a small number of passengers made the trip. The guests received vouchers for food and beverages and were offered a stay at the hotel.However, there was a shortage of hotel rooms. passengers may take a replacement flight for Zader and we apologize for the inconvenience. "
More information on rtlnieuws.nl:
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