New Braunfels Utilities officials say they plan to make a ‘one-time adjustment’ to all customer bills after the winter storm

NEW BRAUNFELS, Texas – New Braunfels Utilities officials said on Sunday that they plan to make a “one-time adjustment” to all customer bills after the winter storm.

According to a statement from the utility group, residential and business accounts will be adjusted once to “help and assist” customers who may have higher bills due to freeze-related leaks or unusually high tap usage. that leak to prevent material damage.

“Our customers have had to endure unthinkable hardships as a result of this extreme weather event,” Ian Taylor, NBU chief executive, said in a statement. “We understand their concerns and want to do whatever we can to help our community by mitigating the impact of their next bill.”

According to Taylor, the financial impact of the winter storm on customers in the New Braunfels area has not been “fully calculated,” but it can be significant.

The utility group said it had seen an unusually large increase in fuel costs and that the impact of the storm would continue “for the foreseeable future.”

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While fuel costs are normally passed on to customers, the NBU uses “all the funding tools in our ability to spread the financial impact over years,” the utility group said in a statement. “The cost allocation, if approved, will minimize the impact on customer affordability, which is important because everyone in our community and beyond has already gone through a very difficult time.”

In addition, the group said it also provides assistance with bills and payment plans to help those who are struggling to pay their bills.

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