Complaints, investigations and disputes with the ombudsman regarding banks increase by 14%

The number of complaints, investigations and litigation before the ombudsman regarding New Zealand banks increased by 14% last year.

The figures released today by the banking mediator show that it has been seized 3972 cases In recent months, banks have been under increasing pressure in the wake of the Royal Australian commission on misconduct in the financial services sector that uncovered the bad practices of the sector.

The Autorité des marchés financiers and the Reserve Bank reacted by asking the New Zealand banks to provide them with written answers to show that they are clean and that they are currently working on them.

Nicola Sladden, Chief of the Banking Ombudsmen, said it was too early to say whether the Royal Commission and the measures taken by New Zealand regulators have had an impact on its workload.

"It's too early to say what impact this publicity will have."

She said it was important that New Zealanders have the impression of having somebody in the world. one to whom to contact if they disagreed with their bank.

"In the light of what is happening in Australia, we"

ANZ – the largest bank in the country – a had the largest share of cases at 17 per cent – although much lower than the 30 per cent.

Although Kiwibank has only 3.9 per cent of New Zealand assets, 14 per cent cases are handled by the public bank ombudsman

The main problem areas through the banks

But there has also been an increase in the number of cases relating to new banking sectors

Bitcoin digital currency business rose 70% from a baseline, while options were up 50%. [19659002] Ice also saw a 37 percent increase in scam complaints.