Trade Commission investigating Celebration Box

The Commerce Commission has opened an investigation into the controversial e-commerce company Celebration Box.

In September, the consumer watchdog said it had handled complaints about the confectionery and dessert business and confirmed Wednesday that it was investigating now.

Celebration Box founder Iyia Liu, who also founded the fitness companies Luxe Fitness and Bambi Boutique, launched the Celebration Box website in July of this year, but a few discontented customers began to complain about the delays in delivery, the absence of some boxes, bad communications and being stuck on social media to complain.

The investigation being ongoing, the commission stated that it would provide no further comment.

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Celebration Box sells gift boxes online, filled with confectionery and donuts in bulk and packaged, for a price between $ 40 and almost $ 100.

Liu cited the lack of space and unexpected demand for products as being the main cause of the problems and said that this period was stressful and frustrating.

But since then Things has received more complaints from customers about not receiving the products they ordered.

Briar Howard, Liu's business partner, said Celebration Box had since upgraded its services after opening a new factory.

"We have continued to go forward and improve our services and products on an ongoing basis, but we are still being slandered for our so-called scam." If people do not like our boxes or Iyia, they should just scroll down, "Howard said.

The company's Instagram account was closed earlier this week because of an attack by a troll or hacker, Liu said.

Liu said that she went to the police and Netsafe with her cyberbullying complaints. She blamed internet trolls and pirates for the high-profile problems of society.

Instagram said the page had been removed as a result of information about infringements of intellectual property, but that it had been restored after finding that the information was fraudulent.

Police and Netsafe declined to comment due to privacy concerns.

Liu paid $ 300,000 to Kylie Jenner for the promotion of her big coach who launched her as Instagram Influencer.