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Several ASB customers checked their accounts this morning to find multiple charges by Netflix, with a client supposedly charged eight times.
An ASB spokesman said the bank knew that a number of customers had unauthorized transactions from Netflix
"We are working with Visa and Netflix to resolve and pay back these fresh, "she said.
The bank was not able to comment on the problem and provide other updates to customers. A customer would have had eight payments of $ 19.99 billed to his account
This is not the first time that Netflix customers are experiencing such problems.
In 2015, many New Zealand customers were overcharged shortly after the launch of the service. here
A Netflix customer posted a photo of his bank account showing seven debit transactions of $ 11.99 each May 25, although he stated that it was actually 11 withdrawals.
Netflix apologized and promised to rectify the billing error.
Netflix issued a statement saying that the issue of overbilling was not widespread. aware that a small percentage of Australian and New Zealand members have received multiple credit card authorizations for monthly billing, "the statement said.
"The problem has been solved.
A New Zealand client confirmed to Herald that he had been overcharged.
Other Netflix users went on Facebook and Twitter to complai
"I was billed $ 11.99 11 times the total $ 131.89 … I've been on Facebook and Twitter to complai
" I was billed $ 11.99 11 times the total $ 131.89 … J & # 39; hope you will soon repay the amount, "wrote an angry customer.
"I have to say, very disappointing to Netflix, I've been hit 10 times over the weekend." In addition, when I called Netflix for the first time, I was told says that the problem of multiple billing could not happen under your automated system, "writes another.
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