McDonald's staff member refuses to serve an autistic boy, the family after insisting that the service dog was a pet | 1 NEWS NOW

The family of a nine-year-old autistic boy and his assistance dog were left without a happy meal after a staff member from McDonald's refused to serve them.

Shane Wheeler, his son Noah, Nitro, the nine-year-old black labrador of Noah, and his seven-year-old daughter had been arrested for dinner at a McDonald's in Mumbai, south of Beijing. Auckland, when a member of the crew had told them allowed in the restaurant, NZ Herald reports.

Nitro wore a vest labeled "assistance dog" at the time of the incident.

While Mr. Wheeler explained that the dog was an indispensable assistance dog for his young son, he stated that the worker "was categorical: Nitro was a pet and not a service dog" and said asked the family to leave.

"It worked for a few minutes and I was so embarrassed and upset by everything I had to go out before screaming after the guy," Wheeler said.

Since then, McDonald's has apologized for the incident stating, "It appears that one staff member has failed to proceed with this case and we apologize for it." incident".

"After receiving the complaint, the franchisee has investigated the restaurant staff and will follow up with the customer.It is the first complaint of this nature that he has received and he will remind our staff of our policy . "

Mr Wheeler said that they would avoid the Bombay restaurant in the future.