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A bank says it warned Ticketmaster of a malware violation that leaked the personal information of tens of "
Last month, Ticketmaster UK revealed to have identified malicious software on a customer support product, hosted by Inbenta Technologies, an external third-party provider of Ticketmaster. The company says less than 5% of its global customers have been affected. North American customers have not been affected.
"As soon as we discovered the malware, we disabled the Inbenta product on all Ticketmaster websites," writes the company in a message. "Due to the Inbenta product running on the Ticketmaster International websites, some personal or payment information from our customers may have been viewed by an unknown third party."
But Monzo, a solely UK-based mobile bank, revealed that it early spotted the signs of this break-up in early April and proactively replaced the cards of all customers from Monzo who could have been affected – and alerted Ticketmaster of the security problem. After 50 customers contacted the bank to report fraudulent transactions on their accounts, Monzo replaced their cards and began investigating.
Natasha Vernier, Financial Crime Manager for Monzo, wrote in a blog: "Our Financial Crime and Security Team a Model: 70% of the concerned customers had used their cards with the same online merchant between December of '39. last year and April of this year.This merchant was Ticketmaster.This seemed unusual, since only 0.8% of all our customers had used Ticketmaster. "
In the days that followed, Monzo's team has reached out to other banks and the US Secret Service to report their findings. On April 12, he reached out to members of the Ticketmaster security team, who said that they would investigate internally, but reported to Monzo the following week that the company was not there. team found no sign of the offense
. A Ticketmaster spokesman said in a statement last week, according to Fortune, "When a credit or debit card provider warns us of suspicious activity, it's still the subject of a thorough investigation.our acquiring bank, which processes card payments on our behalf.In this case, there was an investigation, but there was no evidence that the problem came from Ticketmaster. "
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