PB Tech billed for extended warranties, warned for advertising bait

was accused of failing to meet its extended warranty requirements and to have warned of "bait" advertising

. The Commission alleges that PB Tech failed to provide customers with a summary comparing the current rights of the Consumer Guarantees Act with the rights granted by the store's extended warranty. 19659007] He alleges that the company did not give the customers a copy of the extended warranty agreement and that the customers were not informed of their cancellation rights before they were sold. # 39; register.

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* unreasonable stores attempt to undermine the Consumer Guarantees Act [19659007] The charges relate to extended warranty contracts sold to consumers and businesses last year between May 11 and November 30.

Commissioner Anna Rawlings said companies should provide customers with information about the benefits of the extended warranty. by the Consumer Guarantees Act.

"This information helps customers decide if they need an extended warranty and if the benefits it provides are worth the price they are asked to pay."

PB Technologies, which operates under the name PB Tech, should be sentenced in September.

The commission also warned PB Tech of advertising for bait. , after having promoted Apple watches at special prices in an e-mail to about 100,000 people, while it was only 14.

Baiting advertising involves attracting Customers in a store with an offer Rawlings stated that PB Tech was "likely" to have violated the Fair Trading Act because it did not appear to have "reasonable grounds to believe that it could provide reasonable quantities" of Apple watches at the selling price "[traduction]. 19659007] "The qualifying phrase" strictly limited stock "was not displayed near the Apple Watch advertising and in these circumstances, customers were not sufficiently aware of the terms of sale Cyber ​​Monday 2016.

"Businesses should not have the desired goods to attract consumers to a store or website, unless the goods are available in reasonable quantities, or the business has made it clear that the goods are available in limited quantities, "she said

. PB Tech admitted that she knew that the watches would sell and two plaintiffs told us that they sold themselves in the first minutes of the sale. "

All the limitations to the availability of stocks had to be noted, so that consumers could inform it decision, she said.

" If there are only a small number of goods available, Is the best practice for companies to clearly indicate what is this number. "

– Stuff