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– We expect Tesla to look at its services to consumers, "said Pia Cecilie Høst, Head of Consumers' Consumer Dialogue.
Autumn adds that the Consumer Council currently has 39 complaints about the news It also says that many people have trouble getting in touch with the company's customer service and that many have complained of late deliveries.
In addition, the Consumer Council has received complaints about cars with technical problems
] In the fall, Tesla announced that in 2017, Tesla was the 24th most common counterpart in cases where people ask for advice, up to now, the automaker is fourth behind Elkjøp, Power and Telenor.
– This is a huge increase.There are other automakers topping the list, but that's natur el given the volume that they convert. In the case of Tesla, they are slightly higher than is natural in terms of turnover, "says Høst at NTB
Nora Egenæs, communications advisor at Tesla, Norway, shows that Tesla has saw a significant increase in the number of cars on Norwegian roads. "We are working hard to increase our service capacity, including increasing the number of employees and opening an important service center in the Oslo area during the year. and will continue to make a number of improvements to our telephone services, "she wrote in an email to NTB
Question about used cars
118 requests out of 29 235 that Council this year, 4,219 of them apply to the purchase of used cars.
The category of second-hand cars accounts for 14% of all applications, while 10% of the Consumer Council litigation relates to used cars.In many applications, the counterpart is another private person or a small car dealership.
– We recommend you to request a report from 39; state or check yourself the car at a workshop before turning it on. Use contract. You can find car contracts and check points for car purchases at the consumption council. Ask for the warranty if the car is under five, says Høst.
ICT and Furniture
ICT Products and Furniture and Accessories are of Other Categories The Consumer Council raises many questions. These two categories are 1.286 and 1.222, respectively, consumer surveys
– You have five years warranty, but the error occurs after three or four years, it can be difficult to complain because some parts of the mobile phone do not last longer. For example, it detects a moisture damage when the phone is under repair, it is not enough to reject the error that was not present when buying your mobile phone, says Høst about ICT products
– It must be shown and error, she points out.
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