14 years old traveled alone, was taken by plane and spent 16 hours on the trip

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The case is updated

Charlotte Germundson Husebye (14 years old) of Oslo had to take the plane to Split in Croatia on Saturday morning. In Croatia, sailing holidays were waiting for family friends. Hanne Husebye followed the daughter of Passport Control to Oslo Airport and took leave.

One block before departure, 14 years old told her that she and some other passengers would be booked. They received a few slips of food and 400 euros (about 3700 crowns) in compensation for the delay to which they were exposed.

COMPLETE: Charlotte Germundson Husebye was going to meet family friends in Croatia and travel by boat. The flight was a little longer than expected, but she finally got off. Photo: Private

Charlotte ended up taking a plane from Oslo to Stockholm, then from Munich to Croatia. The sailing trip had to be postponed one day.

The trip, which takes about three hours of direct flights, took a total of 16 hours.

– It's disgusting that they can repel such a young girl. Fortunately, it went well, but there was nothing fun on the way, says mother Hanne Husebye.

– Thought that she was older

No one in the street action company thought that Charlotte was so young, they thought she was at least 18 years old.

– She did not travel for youth tickets, and there is no place whatsoever. But it was a failure and it should not happen, says Knut Morten Johansen, director of information at SAS

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WILL NOT HELD: The information officer Knut Morten Johansen young passengers traveling alone should not be removed from the plane. Photo: SAS

When it turned out that Charlotte had to go to Munich, SAS seized her and a person met her for Make sure it continues

– Now my daughter travels to be able to travel without assistance, but being alone in such a large airport without being able to talk, I've been a little stressed. But luckily she was picked up and continued, Husebye said.

Since Charlotte is 14 years old, she no longer receives a children's ticket, but she travels either with a regular ticket or with a ticket for young people. Assistance can certainly be provided for children traveling alone or for those who need it.

– What worries me is that the airline has to make sure that it does not happen again. In these times, with many kids and young people traveling, parents need to be sure that they are not ejected from the plane, the mother emphasizes.

When an airplane is overbooked or reduced to a smaller plane, as in In this case, some passengers must stay. They are therefore rebooked to another flight. If people do not volunteer, the airline must choose someone.

– Our rules are clear: children, the elderly, people with disabilities and people with other connections should be examined in such situations. There will be an evaluation from time to time, but here they took the wrong person, says Johansen in SAS.

Linnea (9) traveled alone and became an air hostess

Every year, about 60,000 children travel alone to Norway.

Children can travel alone from the age of five

SAS, Widerøe and Norwegian offer a service for children traveling alone at the age of 5-17 on domestic flights and for children up to 15 years on other flights.

For children aged 12 to 17, the service for children traveling alone is voluntary with SAS. In Norwegian, the service is optional for those between 12 and 15 years old.

Assistance has an additional fee.

Source: SAS, Norwegian and Widerøe

– The airline can make you leave the plane

Airlines can refuse boarding the plane . They may also choose random passengers who have to stand above the flight or they may attempt a sum of money to induce anyone to stay upright.

– If you are traveling to a country in the EU / EEA zone, you will have the right to be taken care of if you have been refused to board. You can choose between money for the flight, traveling at a different time or asking to be redirected. You can have food and drinks while you're leaving, or a hotel if you have to stay overnight, "says Martin Skaug Halsos, Communications Advisor at the Consumer Council.

They go on vacation, but only two of them know where they are going …

REMEMBER YOUR RIGHTS: Martin Skaug Halsos, skipper in communication, says that a d & rsquo; Between them needs financial compensation. Photo: Ole Walter Jacobsen

There is also a financial compensation for the trip, the amount depends on the duration of the flight.

– Does not cover compensation for additional expenses, so you will be able to receive additional expenses against receiving, says Halsos.

There are about 1000 inquiries on flights each year to the Consumer Council. So far this year, 646 questions have been asked by consumers who have questions about aircraft. A few years ago, they developed a rights page where you can calculate what you are entitled to. More than 37,000 passengers have so far been helped to complain to the airline through the Consumer Council website and more than 200,000 have benefited from the rights side, advises the advisor. communication.

– If you do not get what you claim, please first complain to the airline. If you do not complain, you can contact the Aircraft Transportation Complaints Board, "says Halsos

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