Crisis SAS: – Emergencies in case of emergency not to faint at work

A very angry SAS employee Ground Handling (SGH) told ABC News that the company's communications director had ensured Sunday that SAS employees and a pat on the shoulder of his management.

– Absolutely.

Wednesday after -Midi, CEO Rickard Gustafson in SAS had to send letters to all the employees where he refurbished them.

He confirms that the reason for the road evasion problems are due to the failure of the sub SAS, as ABC News revealed this weekend, at the same time announced that the company was going to pre-configure more flights this summer due to heavy pressure

SAS issued several lines to City Jet and its subsidiary SAS Ireland (SAIL).

City Jet has canceled several hundred summer flights. While the SAIL pilots have resigned to protest miserable work contracts and because they find that the agency that hired them encourages them to compromise on security. There were 26 pilots in the SAIL SAS management early in the summer.

The consequence has been a series of cancellations. In April, May and June, SAS made 700 flights due to lack of personnel. 80% of them should be operated by subcontractors.

– The worst in men's memory

The fury and frustration of passengers go far beyond the so-called frontline staff – that is, the team bakery to book tickets, board flights and manage passengers. that management is there has provoked strong staff. In fear of being fired, none of them dares to stand by the names – they are not allowed. ABC News therefore chooses to quote anonymously and submitted how they experience the situation for SAS.

– We are used to normal conditions and cancellations, and we were ready to be busy. But we are certainly not ready for summer to be the worst in the memory of man, says a trusted man in Gardermoen.

Wednesday afternoon, the management of SAS is installed.

A Challenge for the Leaders

Knut Morten Johansen, Information Officer, comments on the frustration as follows:

– The situation of our frontline employees is particularly demanding in situations where we have traffic problems with delays and cancellations. Especially in situations where all airplanes are full, as in the busiest weekends this summer, it is particularly difficult. It's also for leaders who have central and very active roles, with strategic problem solving, skill and staff, among other things, writes Johansen in an email.

He explains that at least two leaders have been in place all summer, and regularly also physically present on the front lines and behind staff and other staff members. He writes that senior managers are and have been actively involved and present during the summer period, including the head of the GHS in Norway, at Oslo Airport

– and tomorrow, Lars Sandahl, vice-president executive chairman, will meet our employees.

– Three nights in a hotel

Johansen categorically rejects SAS Ireland's pilots being pressured into compromising security, as they claim in the letter. It was found that the pilot training pilot project and two instructors had been terminated because the SAIL agency felt that their safety requirements were "too high".

– This is a scandalous statement! Of course, no one is "in a hurry to compromise on safety"! This is strongly reflected. There are equally strict requirements for the safety of all SAS flights and all SAS operations!

When planes are manufactured, passengers need a hotel. Sometimes there have been so many cancellations that the SAS hotel used at Gardermoen is full, so they have bus passengers going north to Lillehammer, accusing ABC News of To be employed by employees

. three nights in a hotel. According to ABC News polls, these departures are operated by City Jet. The reason is a lack of crew.

Alone with 180 passengers

One day all flights to London were canceled. There is a road that SAIL will operate. Base: The Heathrow Tower was evacuated and hit all the airport companies during the period

– This also had impact consequences not only for SAS but for all. This also hit the following days, says information director Johansen.

OSL employees say:

– We are professionals. We have courses, education and training. But we are not so professional that we can stand alone to tell 180 adults that the plane for London is not leaving because we are short of crews and we do not know when the next flight will take place . For scheduled departures, we must be at least three people. We are a person with 180 pieces.

– Our staff does a good job on hard days. He deserves their honors, Johansen replies.

– Let the management brag about it and say they are showing themselves – they certainly do not do it. We do not see shit for anyone in management. You are thrown to the wolf with "good guard". The only ones that are there for each other are us. You have the pilots, the cabin crews, the lounges – we are like a big family, demanding employees.

– The quarter's operational leaders do not have time to navigate – they run and fly because they are understaffed. Those who are at the same level as us.

Johansen, Information Manager, says:

– Our employees do a good job on tough days. He deserves their honors. The closest leaders alternate between participating in the front lines and doing the job that the role also requires.

Pallet with bags of nuts

SAS should not only look after his own company. They are also called agents of action for several other companies, a contract that was extended before the summer. Norwegian, Emirates, Finnair and Air Baltic are among the few who manage their own passengers – most of them have SAS monopoly, like KLM, Lufthansa, Thailand, Qatar, Pakistan International Airlines and Ethiopian Airlines [19659024]. resources on foreign affairs, employees point out, and elaborate:

– They had an inscription where they looked for people. But look at the extra hours we have, it does not work out. We work 16 hours in stretch and two times 30 minutes break. We had employees who fainted at work because of lack of food and drinks. They stand for hours, then they will be sent to the next task. It may take eight hours before a snack. In this heat when you do not take a drink …

Once a director of a higher level, told ABC News:

– He came in with a palette of nuts that would be in ringing urgently. You must bring a nutritional bag and when you are hungry, take a nutmeg so you do not faint. There was a little guts, they got up and stayed there with us one day we canceled everything in Malaga and explained to the passengers.

Information director Johansen says that every weekend in the summer were served different types of food

Do not ask for grandfather's funeral

Ground workers include that passengers get angry

– We know what we are doing and meet the ones we destroy.

– You hold yourself there day after day: to see children laugh, people who do not go into grandfather's funeral, you have no way of t ". help. No people, do not fly to ride, no team to ride.

– We sometimes have no hotels. If you cancel more, it's full. People have to be transported across the country. And there is a bus set up for the planes. Bus to Kristiansund. You must tell the passengers: You have to take a bus to Kristiansund and Trondheim

– How do the passengers react?

– Very different. Some are calm and modest. Then you have the mother with three children and you realize that it's a crisis, it's a mother with a baby that you are going to have in a bus. We see huge amounts of crying.

-The madness of the air

Even they are angry because it is the failure of the sub-enterprise, which is the main reason for the SAS crisis and that They are asked to work on vacation. [19659005] – They exchange the SAS name for it to sing. It's so damaging for the company. They should set all over Ireland, and at least do not create more in Malaga. It does something about the instincts of competition for people. Why should the Norwegian cabin crew work for 30 days of rest when it has outsourced SAS to companies that do not deliver?

– Then you have those in flight. In 2018, people are open about what they are afraid of. They burst when the machines do not have Norwegian speaking crew. They fly with SAS to have Scandinavian staff. They only notice that the departure is supported by SAIL. And then they can not talk to crewet.

– Our loyalty should be with the company. But there are limits to what we must experience before someone in the management starts doing something. He goes everywhere on the cane and the rock. Yes, we are professionals, we are probably the best in the world. But now, it seems completely locked.

– Nobody comes and says: How are you feeling today? We run for ourselves, and sometimes we burst and laugh and joke to get out of each other.

– Sure to find

Before the summer, it was said that everything was covered – that is, "green" – in the schedules. This is not it. Cancellations mean SAS has to pay huge compensation

– It should be saved, it turns out

Every canceled plane strikes a lot of people – passengers and their families.

In June, 1109 departures from SAS 4099 to Gardermoen delayed. According to Avinor, in July, 35% of planes are delayed

but the information officer, Knut Morten Johansen, points out:

– A cancellation does not mean that travelers do not have to pay for it. do not reach the destination. He points out that: [TRADUCTION]

The number of cancellations over a longer period is less than that of SAS on a single day. Most of the changes were made over time and the passengers received new planes and were treated in advance.

– Acute conditions represent the greatest challenges for our travelers and our employees to solve problems. The weekend in the middle of the summer, this was extremely demanding because of the complete planes. Affected travelers should be commended for their patience and our employees will be honored for their formidable efforts, says Knut Morten Johansen