Customers rage against Chilimobil: it takes days to answer

The free subscription to NOK 409 per month for the Chilimobils has apparently attracted a lot of Norwegian mobile customers, but the medal has a setback.

As a Tek reader wrote by e-mail:

– I am now waiting to activate my Chile SIM for more than a week and the old one has been disabled there there are five days, so I have

Tired of response time

The company wrote in a Facebook post on June 13 that she regretted a long wait for customer service, but that she was doing everything she could to get herself up to date

. especially last week, with comments from frustrated customers waiting for customer service, both by email, chat and phone.

] Some customers find that they have received a Chilimobil bill, but not a SIM card, while others complain about having to wait for hours to get answer.

A customer also writes that after a day and barely 1GB with data on Rhodes was told that he had used all the extraneous data, believe such as Free Data should include 12 GB in the I & # 39; 39, EU / EEA.

– Like most others, Trys sends a message to Messenger and calls customer service, but it's bad, he writes.

Someone is also very happy and writes that they have had no problem and are very happy to have access to free data.

Chile: – 10 minutes waiting Monday

The boss of Chilimobil Lars Ryen Mill told Tek.no they multiplied their sales in a short period of time, and unfortunately they underestimated the interest, and especially for Fri Data.

– Long-term customer service is of course regrettable and we are not satisfied with the level of service we have provided recently. Customer service is at the heart of our business and we have doubled the number of employees over the past month.

Ryen Mill says that Monday's average customer service was about 10 minutes, and that it will go down lower.

– Regarding portages, unfortunately, some customers have not received their SIM card in time entry during the summer period. All SIM cards are delivered to the public address when ordering a subscription, explains the boss of Chilimobil.