Furniture, cars and laptops in klagtoppen – NRK Østfold – Local News, TV and Radio

There are people from Østfold, Oslo and Troms who complain the most about the Consumer Council, while the people of Møre og Romsdal and Sogn og Fjordane complain at least, writes the Consumer Council in a press release. in the first half of 2018.

– People have slightly higher expectations for used cars. In addition, not all sellers indicate the information they should provide. It's a bad match. One should always do some preliminary research before buying, "says Pia Cecilie Høst, Consumer Dialogue Manager at NRK's ​​Consumer Council.

Most complaints concerning Elkjøp and Power

A total of 29,235 inquiries were received at Consumer Council up to now this year. In comparison, there were just over 36,000 in 2017.

About a thousand complaints related to ICT products such as mobile phones and tablets. Most complaints about Elkjøp and Power Electronics Channels

– It's enough that they have such a large volume on their sales. The complaints concern everything that things do not work properly, that the quality was not as good as they thought or that the product was delivered too late.

Director of Public Relations Øystein Schmidt in Elkjøp thinks it's natural that many issues concern Elkjøp, both because they sell a lot of products and because people spend a lot of money with them. – It's never fun to fill such a list. We work every day to be as satisfied as possible after an exchange with us. We have a good dialogue with the Consumer Council on various inquiries about us.

Anders Nilsen, CEO of Power, points to some of the same reasons. He adds that problems with mobiles are often a source of disagreement.

– Power is actively working every week to help all customers who need a service or a claim.

Unsecured Cancellation Right

While used cars and ICTs are at the same location as last year, furniture has climbed two places and is now on third . Many complaints relate to the quality of the product or the fact that they are worn earlier than expected.

– In addition, there are many claims for cancellation rights. It happens that people buy furniture without checking if they have space for them and so will come back.

Despite the fact that the Consumer Council has received nearly 30,000 complaints, Høst believes that it is only the tip of the iceberg that ends with them.

– Many questions are resolved between the consumer and the seller. So the numbers are probably higher for those who actually say.