Here is the Tesla Emergency Parking – DN.no

Tesla has sold 16,000 cars on the Norwegian market for two and a half years. Now, the capacity of the shop has exploded and the cars are waiting for repairs.

In a closed cargo terminal at Karihaugen, along the E6 in Oslo, Teslaer is online. Some of them are new unregistered cars, but many of them are cars waiting for repairs.

DN discussed with several Tesla owners who are anxiously waiting to get the car back in the yard. Before Christmas, Petter Normann (52) ordered a brand new Tesla.

– I have not seen my car for several months. Customer service is a foreign word to Tesla after the signing of the contract, explains Normann who drove the car to Karihaugen.

When he was in the car at Gardermoen, the car refused to open it. It was the beginning of a long period of frustration

– When the car stopped, I sat in the queue of the phone for 50 minutes before receiving the answer of an anglophone. I have no place to contact and I will not reply to emails.

First of all, he was informed that they were missing parts, but now it is a completely different problem that left the car in Karihaugen outside of Oslo. ] – There is a bad car that they do not understand. I can not live by having a car where the importer does not know what is going on. The car, I have not seen anything since May 5, he says.

Now he wants to replace the problem car with a new car.

– Now I would consider applying for legal aid, says Normann. Tesla owners, known to be strong supporters of the fast-growing electric car manufacturer, discuss maintenance issues in several online forums. Several describe waiting times at the workshop for half a year, others talk about a year of waiting

Musk Recognition

The service problems have become so important that Elon Musk recently chose to activate Twitter, as mentioned by DN. VG / Tek.no also mentioned Tesla's service issues on Sunday.

– Norwegians have every reason to be dissatisfied with Tesla. We have trouble expanding service centers, especially in Oslo, recognizing Musk on Twitter

At the same time, Tesla said that Tesla was now trying to get approval that service cars should drive to customers to make the service easier.

In Karihaugen, some car titles are parked. The plan is that the large freight terminal will be the future Tesla service center in Oslo, but until now, cars are being transported to other workshops.

On the Tesla app, Normann followed the movements of the car. He says that he was moved to the Karihaugen parking lot and made a trip to Grorud's shop a few miles away.

Kjetil Arve Dahle from Sarpsborg had his Tesla just a few weeks before. You have to go to a workshop.

– The worst thing is that we have not received any feedback, says Dahle, who bought the car used in April and who has been in the shop since early May because of D & R. A bad suspension.

The only message he's received is that the workshop is still waiting for parts. Now, he had to change the original plan to make a car trip with his new car

– I can not drive with the rental car we received. I heard that there were errors in the Tesla, but it was difficult to get a problem in just two weeks, "said Dahle.

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70 percent more cars

Tesla started production of Model 3, also known as Folke-Teslaen, which should increase pressure on dealers.

Tesla Norway Increase capacity and respond to criticism:

– The great interest of family cars Electrical iliales has led to a sharp increase in the number of Teslaer on the road lately. Customers are our ambassadors, so customer satisfaction is important to Tesla. We work hard to increase service capacity. So far this year, we have increased the service team by 30 percent over last year, which has already resulted in a significant increase in capacity. We have important plans to continue our growth, including the increase in the number of mobile service vehicles, the introduction of additional positions in some sites and the opening of a new service center in the Oslo area during the year, according to Nora Wisløff Egenæs. 19659002] It refers to Tesla's results at the Norsk Kundebarometer 2018 where the manufacturer is in first place.

In February, Tesla pledged 300 new service employees in Norway. Now, there are more than a hundred Tesla posts registered at Finn.no.

Norway has become an important market for Tesla. The US manufacturer of electric cars was the seventh largest car brand in the country in June with 1100 cars sold. Until now this year, sales are 70% last year

evil circle

The Tesla Owners Club Norway association has recently met in Tesla where concerns have been expressed on behalf of its members.

– Tesla was open to the issues, and they are painfully aware of the situation. They do everything they can to meet the customers, "said Satheesh Varadharajan, chairman of the board of directors.

The most important measures were the increase of the customer center capacity and the gradual installation of the new Karihaugen facility

. remove the pressure. It took a while before Karihaugen received all the approvals, and now everything should be fine. It takes time for the new staff to be in place.

– There are more than 26,000 Tesla owners in Norway. For the majority, it's a non-theme. For those who are affected, it's a real problem, and Tesla is working on an explosion, he says.

Varadharajan believes that high rates of delivery of new cars exceed the service function over time.

– Teslas is experiencing extreme growth and he has become a bad circle, he says.

Service Agreement Offered

Many of the Tesla owners involved are now operating in rental cars. Petter Normann often starts work at 5:00 and is completely dependent on a car. Until now, Tesla has been in the shop for more than 40% of the time that he owned

– Yesterday I received a Tesla phone where they phoned and laid flat and they offered a four-year service contract. could buy for 15,000 crowns. There is a small compensation. I do not even know if I have returned the car in four years, he says.

The cost of a rental car has climbed up to $ 50,000 and is not yet confirmed what will happen in the future.

The plan was to reduce travel expenses between Bærum and the workplace Gardermoen

– I was satisfied with the car but not impressed until that point. he stops. I would rather choose a gas car if I knew that the electric car manufacturer was delivering something that would not live with it. (Terms)