The SAS airline is going through a deep crisis due to numerous set-ups and the company's critics are numerous
At the same time, SAS CEO Rickard Gustafson kept a low profile – up to the end of the year. ;now.
At the Swedish newspaper Expressen, he says that the situation in SAS is not good – but that she has her explanations.
– I am deeply desperate and sorry that we have a tense situation. "Last weekend we had a lot of cancellations due to several factors," Gustafson told the newspaper.
In the last two months, SAS has flown more than 700 flights, mainly due to crew problems. 80% of the planned departures were ensured by the subcontractors of the company.
Gustafson explains that the reason for the many cancellations should be a system of extensive traffic management, delayed deliveries of new aircraft and pilots who have finished
. the challenges we had this summer. In the future, such a situation will be treated more stable, he says.
– We are working on explosives
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SAS press contact, Tonje Sund, says the company is working on an explosion to correct the situation.
Photo: SAS
– We can expect interference in traffic a few weeks. We can not solve this overnight, but it will be more stable in the future, "says Sund.
She says that SAS is now taking more staff in the air and on the ground and that waiting time for customer service will be reduced. We are working on explosions 24 hours a day. There is a lot of research for those who are hit, "says Sund.
Figures showing how many people have been assigned to Norway are currently unavailable, but SAS still can
– Norway accounts for about one-third of SAS traffic, so the summer cancellations in and out of Norway assume about 200 flights of the total production of SAS.C is a small part of the picture, but of course, a difficult search for those who are affected, "says Tonje Sund.
She recommends to everyone to contact customer service for compensation cancellation Contact customer service where we have experts who can answer individual questions, says Sund.
– Norwegian canceled flights in the summer Last, did you like is something about how the competitor is doing?
– I do not want to comment on how Norway handled the situation in its own business. We will be doing a summer assessment to make sure we get back to regularity, "says Sund.
The last two months, SAS has performed more than 700 flights.
Photo: Helge Carlsen / NRK
– He was demanding
ABC News has already mentioned the problems and reports that many of the employees of the subsidiary flying the SAS Ireland flag (SAIL) have finished working. It has become difficult to get enough pilots.
Dagens Næringsliv writes that the airline has sold tickets without having total control of the crew and that this is one of the reasons why SAS is now experiencing issues that resemble it. Norwegian had last summer.
In addition, 26 SAIL pilots have sent a notification letter to SAS where they warn that they have been pushed to compromise on security and that their employment contracts are miserable. says Lars Sandahl Sørensen, Vice President and Chief Operating Officer of SAS
– This has been demanding and of course not satisfactory. The problems are taken seriously, and I'm sorry when we do not meet expectations. "
Sørensen says that they are working on changes in overseas personnel contracts and that it is likely to lead to better conditions
