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The case is updated with statements from Samsung Norge and Datatilsynet.
Several American owners of Samsung's latest high-end models – Galaxy S9 and Galaxy S9 + – say their phones sent random photos to people in their contact list without permission or notice.
Reddit Web Site:
– My S9 + sent all my photo gallery to my girlfriend last night while I was sleeping, the title of the Reddit thread reads a user recounting the weird experience .
Several say that they are assigned
The user of Reddit further explains that there is no message in his message that a message has been sent . He claims to have confirmed that his mobile phone had sent a message by consulting the newspaper of the mobile operator T-Mobile.
Several Reddit users in the same thread say that they have experienced the same thing.
– Strange thing, my wife started doing the same thing last night, and my shot made it the night before. I thought it had something to do with the Samsung SMS application has been updated from the Galaxy Store. When his mobile phone sent me the gallery, he did not appear on his cell phone that he was sent and vice versa when my phone was doing the same thing, writing another user.
Samsung examines the problem
In a statement to The Verge website, Samsung says that they are aware of user reports and that they are investigating the problem.
Samsung Norway gave us an almost verbatim translation of the statement that The Verge received:
"We are aware of the preliminary comments, and our technical team is studying the matter.We recommend our worried customers to contact our service Samsung Norge writes an e-mail to Tek.no.
It was despite the fact that we asked them if they knew of any cases in Norway and how many Norwegians could be affected.
– Very serious case
According to the Data Inspection, Samsung takes the problem too easily.
– If the application or operating system sent random images to people in the contact list without permission This is a very serious question, writes Janne Stang Dahl, director of communications of the Data Inspection, at Tek.no.
Dahl insists that if Norwegian users are concerned, it is important that they report the problem to Samsung, and that in this case Samsung provide more information to users and do not simply say that they can call customer service.
– Samsung is required to report this discrepancy to the Data Inspection and inform all concerned parties of the leak and actions taken. If personal data is used, it is important to have an overview of what has happened and how it has happened. And not least, find out quickly who is affected. […] It's a business responsibility, not the client, writes Dahl.
She also points out that, had the new Personal Information Act (PCG) been applicable, companies were required to conduct a more thorough and thorough assessment of the risks associated with new services before they were placed on the market.
We are still waiting for a response from Samsung for further comments on the issue.
- If you have experienced the error, we naturally want to hear from you. Contact us at [email protected]
How to put an end to the problem
We do not know yet how many people are affected by the problem and you may have nothing to do. Nevertheless, since some of us would like the mobile to send private photos to casual acquaintances in our contact list, it may be acceptable to be cautious. At least until we get confirmation from Samsung if it only affects Americans.
What you have to do is disable the rights of Samsung's SMS application, especially its access to storage on your mobile.
- Settings> Apps> Samsung Messages> Permissions> Disable Storage
This will not allow your phone to retrieve pictures from your gallery or send them. This will make the application virtually unusable in practice, and you will need to use another email application, such as the default Google mail application or Facebook Messenger.
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