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"I bought cups here a while ago" writes one of Ateljé Margaretha's store customers on their Facebook page
The shop sells equipment for embroidery, crochet and knitting by Margaretha.no and mail order. The customer says that she is satisfied with the purchase but:
"After, I was called by a phone seller who received me my information and I'm not happy about that! "
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At the same time, she accepted conditions that indicated that the company MySafety could call her.
But because the woman was reserved for telephone sales, and the long-term terms were not clear enough, MySafety broke the law, according to consumer authorities.
And now the company is receiving $ 200,000 from the fee for illegal phone sales.
So they broke the law
– The people who were called booked for sales by phone. They have no relationship with MySafety and have not explicitly asked to be contacted by the company. The calls are therefore illegal, explains the director Elisabeth Lier Haugseth of the consumer authorities.
For telemarketers to be able to call you if you are a telephone sales representative, you must be the customer of the callers.
These rules were recently even stricter and were not followed by MySafety
"In the online store Ateljé Margaretha, the consumer does not take any active action submit a request On the contrary, it follows from the terms and conditions of purchase that the person concerned will receive direct marketing from different partners, without specifying the channels that the Consumer Authorization Office writes in the letter to MySafety
STRONG: The Director of Consumer Protection Elisabeth Haugseth has tougher ways, tighter rules and even more emphasis on phone sales Photo: Consumer Approval "src =" http://dbstatic.no/68827896. jpg? imageId = 68827896 & x = 2.3738872403561 & y = 2.3354564755839 & cropw = 95.252225519288 & croph = 95.329087048832 & width = 321 & height = 450 "class =" ">
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The Administration therefore finds that the company violated Article 12 of the Marketing Act, demanding a penalty of NOK 200,000 in violation
Promise to end
" Our customer center has contacted people that Atelje Margaretha wants to offer them to increase the value of the customer relationship, "writes communications director Per Anders Prabert of the MySafety group in an email to Dinside
We have never had or will not have practical contacts with resettled people to sell over the phone.
"But why did you want to be allowed to call them?"
"We stopped contacting them immediately The Consumer Authority made us aware of a handful of people who complained that he had conversations despite the reservation, "explains the Communications Officer
who also explains that they have a dialogue with the consumer authorities and are serious about it, but do not respond not specifically they will pay
Admitted unclear terms
The store that delivered the numbers to MySafety, Ateljé Margaretha, receives no penalty.It was the use of Numbers That Violated the Marketing Act
Do They Actually Act?
Henrik Falk, General Manager of the society mother Åshild Manufaktur For the shop,
– On our website, we stated that we had partners who would offer our services to our customers, explains Falk to Dinside.
But he took that naturally MySafety did not call customers who had reserved sales by phone.
– Did telephone sales explain in a long text, as we know it from the terms of the other services?
– Yes, we can say. I agree that it was not clear enough, he admits
The cooperation with MySafety is now over, the terms have changed and the online store has no longer been available. affiliates where online store customers risk telephone sales. and advertising in the mailbox "data-srcset =" // dbstatic.no/68551874.jpg?imageId=68551874&x=0&y=20.967741935484&cropw=100&croph=52.688172043011&width=641&height=385&compression=80 640w, //dbstatic.no/ 68551874.jpg? ImageId = 68551874 & x = 0 & y = 20.967741935484 & cropw = 100 & croph = 52.688172043011 & width = 1024 & height = 615 & compression = 80 1024w, //dbstatic.no/68551874.jpg?imageId=68551874&x=0&y=20.967741935484&cropw=100&croph=52.688172043011&width=640&height = 384 & compression = 70 320w "src =" http://dbstatic.no/68551874.jpg?imageId=68551874&x=0&y=20.967741935484&cropw=100&croph=52.688172043011&width=1024&height=615&compression=80 "/>
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