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Between April and June, SAS made only 700 flights due to lack of personnel. 80% of them had to be operated by subcontractors.
SAS City Jet's subcontractor and SAS Ireland (SAIL) continue to strike passengers and employees of the airline.
in southern Europe.
Impact: Passengers must either wait for hours in the hottest airports, be shipped by several other airports, or find a hotel room.
On Saturday morning, 33 SAS departures were established. Several of them were operated by SAIL or City Jet, showing a preview ABC News has gained access.
One of the routes was Nice popular in France special, where there was chaos on Saturday because of more parameters
Sunday is also a departure from Nice Oslo [19659008] Airport Ships at the Airport
Passengers tell ABC News that the relatively small Airport of the Cote d'Azur was so full of waiting passengers that 39, no seat was to be spent. There was at least two hours waiting in the restaurants, and the kiosk was empty of chopsticks. Waiting time for the SAS customer center was several hours
– It was a complete chaos, says a Norwegian passenger at ABC Nyheter
More Swedes were sent from Nice to Oslo instead of Stockholm. Among these were two younger boys, one of whom was denied leaving the plane because he had divorced from the neck where it was declared that he was not allowed to leave the plane. he was a minor without a companion (UM). It was at 3 o'clock in the evening.
Elsewhere, people were sent on tour to different airports in southern Europe due to booking and flight changes. A SAS captain recounts a family of children who spent 33 hours from Milan to Stockholm
End of the protest
ABC News revealed Saturday the crew crisis in SAIL and the second grandson of SAS, City Jet. with SAS to operate regional roads
26 SAIL pilots sent a warning letter to SAS management early in the summer. They warned that CAE Park, the agency that hired them, pushed the pilots to agree with security and that their work contracts were miserable.
They wrote that about half of the SAIL pilots are finding new jobs
– We are facing a crisis, the pilots have warned SAS management, as confirmed to ABC News, that they had received the letter.
See also: Record Passenger for SAS
Social Dumping
SAS Unions Warned Against Labeling to Save Costs and Call Social Dumping . The cabin crew and the SAIL pilots have payments well below those of the parent company and are finding new jobs.
SAS must therefore put its own airplanes and use a crew already
While SAS must take millions of dollars in replacement of passengers and expensive purchases of rest days of the year. crew they call.
Cabin crews and pilots were informed in May that
The leader of Christian Laulund in the SAS Air Force Association (NSF) is upset and believes that It is a reported crisis.
Read also: The state was completely sold out of SAS
Difficult Times and Narrow Air
He remembers that it is the only one in the world. bakery team who has to take the noise. These are the ones who meet desperate and angry passengers, and have to call to cover the staff shortage
– When they call you, you hear a crying voice, "tells Christian Lauland to ABC News.
Karin Nyman, Director of Communications Karin Nyman, Director of Communications at SAS
Karin Nyman, Director of Communications at SAS, says about the settings of the 700th century that it must be remembered that the period of peak was an extreme period due to the rigorous air control (ATC)
– It was a difficult time last year, but this year there have been twice as many ATC flights, explain- she.
– Yesterday Saturday you had 33 cancellations – more due to lack of crew and drivers?
– I can not confirm the numbers. But we are hard today. When we have trouble with an airplane, for example, there are consequences
– But do you think 33 is a big or low number?
– This is a completely hypothetical question. We do not go out with specific numbers. But we are going through a difficult time, where we struggle to make everything work, "says Nyman
Daily price at the hotel: $ 7,500
Reykjavik enter a hotel for a day. Price tag: NOK 7500. In addition, the food arrives
– What happens to the passengers, who pays their hotel and the inconvenience caused by the cancellations?
– There are very clear rules. It is managed by SAS Customer Service. Costs incurred for hotels and food will be compensated according to the rules of customer service.
– There are many hours of waiting?
– The easiest is to go online. This is the best. Then manipulate it there. During cancellations, we have high pressure. You will receive assistance at the airport in case of cancellation. But it's important that customers do it right.
– But an internet form does not help if you are in an airport, it is full and impossible to find food in a kiosk or restaurant, like in Nice on Saturday. What are you doing then?
– I do not know this situation. But that does not sound good. Nyman states that after consulting with customer service, Nyman states that if you do not receive assistance at the airport, you can book a hotel yourself within reasonable limits and then receive compensation. . 19659013] – It's Their Job
– Those on the ground must take the noise – that is, front-line staff. What do you tell them to spend the day?
– Every day we want people to go to their destination and it's hard to tell them that they do not understand. The important thing is that everyone works very hard. SAS is not the only one with problems in high season. Other companies in the industry have the same challenges
– But that was not the question – what are you doing with your own team in the field? Are you there and give them a pat on the shoulder?
– SAS leaders know how to pay attention to the work of front-line employees. There are professionals who are experts in dealing with customers. It's their job. They are used to dealing with such operations. They are extremely skilled. They are very grateful for what they do.
– Are you in the direction and you give them a pat on the shoulder?
– Absolutely.
– How many executives are at work now?
– There is hardly anyone in the senior management who takes a vacation.
Christian Laulund says about field colleagues:
– I'm sorry for them to stay there and take care of all the passengers because of the lack of crew. I have the impression that it is very difficult to be at work.
Current: Ryanair cancels 600 flights next week due to a strike
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