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A number of spectators who had purchased so-called "golden circle" tickets for the Eminem concert on Saturday in Oslo desired the organizer and asked for a refund.
The reason was that fans who paid extra to enter the so-called "golden circle" just in front of the stage, was met by obstacles. In this area was even a deserted area, in front of the stage, which was not announced in advance.
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On Monday, the Consumer Council informs Dagbladet that it has received more inquiries from an unsatisfied public.
Comprehensive Complaint
Anders Solfjeld Gjerseth, had notes in a circle of gold with his wife and four others, telling Dagbladet that they
he did not get the # 39, money from the organizer, he will contact other people who have the experience, then will send a comprehensive complaint to the Consumer Council
– We are very dissatisfied and very disappointing. ", Said Gjerseth
When they entered the area and discovered that they could not stand in front, they were very disappointed. He tells them that they were told by a guard that the area was almost the diamond circle and that they had no access to it.
Provosert [19659007] Gjerseth says that he was therefore provoked by reading the company's statements of ProSec security Sunday. Henning Kristiansen, security officer at ProSec, said there was no "diamond circle" and that the site was closed for security reasons.
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Gjerseth thinks there is no discussion, but a case in principle.
– The experience became something completely different from what we wanted. If I want to hear Eminem, I can listen to Spotify. I would have liked my wife to experience it closely, he says.
– My wife does not have the size to get involved in the middle of a crowd, he adds
He thinks that this is not the case. was not the guards that the experience was so bad, but the organizers.
– Very disappointed
Tickets for the "gold circle" area cost 1495 crowns while regular tickets cost 895 crowns.
Among those who complained to the Consumer Council, there is Karla Tronja. She had gone from Kristiansand to Oslo to see the concert and had paid $ 2985 for a platinum ticket
– I spoke to several others who had also bought this ticket and were very disappointed that they had shared circle "in two sections. Only when we arrived, we were told that it was the first to enter the "golden circle" that was closest to the scene. "
19659007] Tronja had purchased the ticket at Ticketmaster, where a limited number of tickets were platinum tickets.This is a standard offer for major events in concert, where the organizer has reserved a limited number of the best seats.The price of platinum tickets varies depending on the supply and demand, according to the information of the Ticketmaster websites
– I complained to the Consumers Council because we did not have what we paid.There was no information in advance about it.On the map online, the concert area was divided into two areas, not in three, says Tronja
– I hope, at least, that I will receive a refund of parts of the tariff, she said.
– Si the site was divided for security reasons, he should have thought about it before leaving the tickets for sale, "says Tronja
Drawn with thousand
Profile of the media and audience Gard Lehne Borch Michalsen was also among those who had bought billets of platinum. He describes the concert experience in himself as magical
– But I was very bored when I bought a platinum ticket for $ 2300, more expensive than the $ 300. usual Golden Circle, and it was said that only the first went Circle of Diamonds. There was no information in advance, he said.
For people to get in and out of the deepest barrier, ProSec drew a line on the bracelet
– For our part, he solved: in a defense we could use to draw the line. Honestly, I do not have the bad conscience to do it, so we got what we paid for, "Michalsen said.
He believes that the organizer has made a largely solid arrangement on a crazy scale.
– Here, simply lay flat and offer compensation on the Golden Circle price difference to the regular ticket for whoever asks for it, thinks he
– No reason for reimbursement
Pia Leinslie, director of public relations Atomic Soul who arranged the concert says that they have been in dialogue with the Consumer Council and will send documents on their security plan.
They also realized that it would be a problem and that is why they had security gates in the gold circle.
– As the area in front of these security gates was full, we stopped entering it. On the question that more people, regardless of each other, say that they were informed by the guards that the area closest to the scene was a diamond ring, she said says, "We do not see this as a way to repay the tickets. It was only an area "golden circle" and that they had not told the guards about anything else.
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