Oculus co-founder sends free Rift repair kits to users with audio problem with VR headset – TechCrunch



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Oculus The co-founder, Palmer Luckey, is no longer in the virtual reality hardware industry since Facebook stopped him (he focuses on smart border security in his new company, Anduril), but he still wants that people like the product he helped to design.

A few months ago, he detailed some of the complex changes that he had made to the company's Oculus Go headset in order to better adapt it to its use cases. Today, it presents a patch for an audio hardware problem in the original Rift that, he says, poses a problem for some Rift users, cutting audio in the right helmet headphones.

The affected users have not been totally deprived of audio, but the process of using third-party headphones and a very long audio extension to connect to your PC is a bit tedious. Luckey even goes so far as to refer to the issue as a design flaw with the Rift helmet; He also notes that Oculus will repair the faulty helmets covered by the warranty, but that he also found that the problem also affected many Rift owners not covered by the warranty.

In recent weeks, Luckey said he was buying headphones to users who had audio problems to get a complete overview of the problem. He has now found a solution. Luckey writes on his blog that he will send a free repair kit to all users who have reported their problem. You can read his article linked above for more details.

Luckey is no longer working on Facebook, so why bother with that? According to his blog post, this seems to be a little guilt of the founder.

"The Oculus Rift CV1 is not perfect. Some problems are the result of carefully crafted design compromises, but others are design flaws that did not become apparent as such well after launch, "writes Luckey. "I do it because I feel bad for people who bought a Rift at home and can not use it properly anymore."

It's very cool to see Luckey continue to take ownership of a product he helped create. Facebook is preparing to release an update of the Rift this year, but for users who rely on the first generation of VR and suffer from audio issues, it seems that their headsets can continue to work with a little DIY.

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